Versatile Remote Support - Customer Care Pro
Resume:
ROCCO RAGANO
Profile
I am enthusiastic, self motivated, reliable, responsible and hard working person. I am a mature team worker and adaptable to all challenging situations. I am able to work well both in a team environment and as well as using my own initiative. I work well under pressure and adhere to strict guidelines. Experience
Retail Sales Associate - Kohls, 2024- 2026
Handle cash, credit and check transactions with customers, Scan goods and collect payments, Ensure pricing is correct, Issue change, receipts, refunds or tickets, redeem coupons, demonstrated excellent customer service, was hired from a seasonal employee to permanent employee
Wellness Advisor - Eight Elements West, 2001- 2018 Massage therapy, movement/dance therapy and fitness for middle aged to elderly clients specializing in restorative and deep tissue, teaching group classes in dance, yoga and perfect posture, provided private lessons to clients assessing fundamental movement patterns and provided correctional exercises as well as designed specialty workshops involving movement and exploration. Dance Teacher/Choreographer - Xingjian Dance Studio, 2013-2024 Taught ballet classes, Choreographed ballet and lyrical dance, won awards in dance competitions for students, Enhanced ballet program and Choreographed and staged the studios first “The Nutcracker” production, worked with children ranging from 6yrs-17 years of age.
Research Assistant - University of California of San Diego (UCSD), 2008- 2013 Conducted laboratory tests, scored stages of sleep, prepared samples, provided reliable and accurate data, contributor and name on a published research paper. Dance Instructor/Choreographer - Fred Astaire Dace Studio, 2013- 2017 Choreographed dance routines for in house events, Prepare syllabus for each class. Choreographed first dance for wedding couples, worked with clients ranging for 20’s - 55 plus years of age, sales, Prepared for competitions with professional dance partner.
Dance Instructor/Choreographer - Champion Ballroom, 2020- 2022 Prepare syllabus for each student to all skill levels. Choreograph routines for AmericanSmooth and American Rhythm dances,Choreographed for Wedding couples, worked with 20-55 years of age, prepared for professional American Smooth competitions
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Dancer - Professional Dancer, 2000- 2022
Danced professionally in several Ballet Companies in San Diego, dancing both soloist and principle roles. Competed and received awards in American Smooth Ballroom competitions.
Food Server - Connies Pizza, 1996-2000
Food Server - Marshall Field’s Walnut Room, 1992-1996 Upsell when appropriate, check up on customers to ensure they are enjoying their meal and take action to correct any problem, take payment, cooperate and communicate with all serving and kitchen staff.
Customer Service Rep - Nissan Motor Corp. 1988- 1993 Inquired about customer satisfaction on new car purchases and service visits, problem solving, excellent verbal communication skills, fast pace environment. Education
Columbia College - Bachelor of Fine Arts, 1996-2000, Grossmont Community College - Major Psychology, 2007-2009 Boitsov Classical Ballet School - Degree in Classical Ballet, 1984-1997 FMS (Functional Movement Systems) certified, Nia certified IPSB Massage School in San Diego.
Skills
Detailed Oriented, Enjoy working in customer focused environment, Effective communicator, excellent listening skills, inspirational speaker, trained in Somatic Experiencing, helping clients to safely release traumatic stress, NIA certified and taught Hatha yoga, work with children and adults from 6 to 55+ years of age.
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