Customer-Focused Services Professional
Resume:
Takahri K. Kelly
**********@*****.***
OBJECTIVE
A Services position that would allow me to utilize both my education and my passion of assisting others.
EDUCATION
University of North Georgia: Dahlonega, Georgia, August 2015 – August 2018
Bachelor of Business Administration, Management
University of North Georgia: Dahlonega, Georgia, August 2015 – August 2018
Associates of Arts, Social Work
Bainbridge High School: Bainbridge, Georgia, August 2011 - May 2015
Public High School Diploma
RELATED EXPERIENCE
Holiday Inn Express, Bainbridge, GA
Front Desk Associate, July 2024 - October 2024
●Provide an exceptional guest service experience in person and over the phone
●Create and manage reservations
●Make key cards
●Manage guest complaints
●Replenish and cashier suite shop
●Ensure Cash Drawer Accuracy
●Encourage guests to sign up for hotel brand loyalty program
●Ensure guest account information is correct
●Transfer rooms over based on their cleanliness and maintenance status
Bainbridge-Decatur County Recreation Authority, Bainbridge, GA
Seasonal Cheerleading Program Facilitator, September 2023 - November 2023
●Organize 95 cheerleaders into teams
●Teach cheers
●Oversee Day-to-day operations at practices and games
●Serve as Parent-program/BDCRA liaison
●Correct and order appropriate sizing for over half of the girls’ uniforms
●Create age-appropriate activities and choreography for students
●Served as head coach to 12 teams
Old Navy, Alpharetta, GA
Brand Associate,May 2023 - August 2023
●Sell merchandise
●Provide an exceptional customer service experience
●Take payments
●Encourage customers to sign up for the loyalty program or brand credit card
●Replenish sales floor
●Update inventory
First Federal Bank of Florida, Remote-Alpharetta, GA
Accounting Associate/Interim Servicing, February 2020 - April 2023
●Data entry
●Set up New loans
●Checking data for accuracy
●Set Up Tax Contracts for loans
●End of Month Reconciliations
●Uploading and sorting documents into the system
●Sort & Organize Mail
●Payoff loans & organize payments
●Contact homeowners insurance companies to ensure mortgagee information is accurate
Adidas, Lawrenceville, GA
Team Member, October 2022 - December 2022
●Sell merchandise
●Provide an exceptional customer service experience
●Take payments
●Replenish sales floor
●Update inventory
Global Dance/F.E.P.A., Roswell, Georgia
Studio Manager/Instructor, January 2020 - May 2022
●Provide food & transportation for students in the afterschool program
●Tutoring services
●Oversee Day-to-day operations
●Parent-studio liaison & teacher-studio liaison
●Monthly budgeting
●Create age-appropriate activities and choreography for students
●Organize & oversee fundraisers, events, and logistics for competition team & adult performance company
●Manage families’ accounts with the studio
Future Stars Training Center, Bainbridge, Georgia
Owner/Instructor/Coach, August 2019 - present
●100% try-out success rate
●Received positive feedback and referrals from all clients
●Oversee Day-to-day operations
●Parent-studio liaison & teacher-studio liaison
●Monthly budgeting
●Order necessary equipment and costumes for classes, events, and competitions
●Onboarding new employees
●Setting up studio software
●Create age-appropriate activities and choreography for students
●Organize & oversee events and logistics for competition teams
●Schedule and distribute payroll to employees
●Organize & oversee logistics for youth camps, school supply giveaways, toy giveaways, and fundraisers
●Manage families’ accounts with the studio
Dancefx Atlanta, Johns Creek, Georgia
Instructor, August 2019 - July 2020
●Parent-studio liaison
●Monthly budgeting
●Create age-appropriate activities and choreography for students
●Served as Assistant Director of youth performance company
Robert Half Accountemps - CBC National Bank, Remote - Alpharetta, GA
Accounting Clerk, August 2018-February 2020
●Data entry
●Set up New loans
●Checking data for accuracy
●Set Up Tax Contracts for loans
●End of Month reconciliations
●Uploading and sorting documents into the system
Olive Garden, Duluth, Georgia
Host, May 2018 – May 2019
●Seat guests at appropriate tables
●Keep lobby area and restrooms neat and clean
●Assist in making the servers’ jobs easier
Primerica Financial Services, Duluth, Georgia
Division leader, October 2016 - January 2018
●Educate others how to make, save, and accumulate money to become financially independent
●Manage my business and assist others in building their own
Sports Assistance Services, Bainbridge, Georgia
Independent Contractor - Instructor, April 2010 - August 2019
●100% try-out success rate
●Received positive feedback and referrals from all clients
●Create age-appropriate & skill-appropriate activities, choreography, and training drills for students
●Organize & oversee logistics for youth camps, school supply giveaways, and toy giveaways
OTHER EXPERIENCE
UNG Rec Sports, Dahlonega, Georgia
Intramurals Official/Referee, September 2015 – April 2016
●Received intramural official of the week award
●Managed the games to minimize risks of injuries, cheating, or foul play
●Assisted supervisor(s) in set-up and take-down of play area
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