Customer-Focused Support & Hiring Professional
Resume:
Quinten Jordan
Dallas, TX *****
**********@*****.***
Professional Summary
Working in a customer friendly enviroment that allows me to show my customer service skills. Authorized to work in the US for any employer
Work Experience
Recruiter
Abstar Freight-Dallas, TX
April 2025 to Present
Interview truck drivers for different positions available throughout the company. Ask drivers a series of questions to see if they qualify for a second interview. Security Guard
Obsidian Security-Honolulu, HI
October 2024 to February 2025
• Patrolled assigned areas to ensure the safety and security of premises
• Maintained accurate logs of all incidents, accidents, and daily activities Apple Card Specialist
Genpact-Richardson, TX
September 2023 to August 2024
Handle credit card disputes through phone and chat. File disputes, document accounts, and also help with customer service calls.
Package Handler
FedEx Ground-Hutchins, TX
May 2023 to August 2023
Load packages and boxes on the FedEx trucks. Tag and close the trucks when load is full. Stower
Amazon Warehouse-Dallas, TX
October 2022 to March 2023
Picked products from a tote or a box and placed them in the correct Pod. Pawn Broker
EZCORP, Inc.-Dallas, TX
November 2018 to July 2022
Provide secured and short term loans to individuals against personal items such as jewelry, electronics, lawn mowers, tools and etc. Handles cash, takes payments, and locates loan in correct location. Overnight Stocker
Walmart-Dallas, TX
November 2015 to September 2018
Deal with incoming stock deliveries during the night by assisting in unloading trucks. Stock shelves with items by making sure that items are brought forward. Assist customers shopping during night hours by providing them with product information.
Customer Care Representative
PFS Web-Dallas, TX
November 2014 to July 2015
Provided service to customers who called to order coins from the United States mint. Helped with tracking and locating packages. Spoke with customers via live chat with any questions regarding our products. Mortgage Collector
Bank of America-Plano, TX
October 2012 to October 2014
Recieved and made calls to customers regarding their mortgage payments. Determined reasons for non-payment. Negotiated payment arrangements. Documented accounts with quality and protecting the customers privacy. Followed detailed procedures to assists clients in resolving delinquency and avoiding forclosure. Advis of possible consequences of not meeting obligations.
Settlement Advisor
ABC Debt Relief-Dallas, TX
December 2007 to June 2011
- Settlement Advisor for both litigated and non-litigated accounts
- Successfully provide financial guidance to clients with unsecured credit card debt
- Work directly with creditors, collectors, and law offices to negotiate terms of settlement or payment arrangements
- Use professional judgment to determine appropriate courses of action for each individual client
- Train and mentor incoming employees regarding innovative negotiation tactics
- Promoted and trained throughout entirety of employment (Settlement, Major Accounts Group, CITI Team, Litigation department)
- Worked closely with a team of settlement advisors to successfully build a new department within the company
- Member of the International Association of Professional Debt Arbitrators (IAPDA) Settlement Advisor
Credit Solutions-Addison, TX
May 2007 to November 2007
- Located and monitored overdue accounts
- Confer with clients and debtors in regards to the reason for delinquency, as well as plan of repayment or settlement
- Performed various administrative functions for assigned accounts
- Experienced in skip-tracing accounts
- Received payments and post amounts paid to creditors owed
- Recorded information regarding the financial status of clients as well as the status of collection efforts
- Trained and mentored incoming employees
Customer service representative
Wachovia Dealer Services-Irving, TX
October 2005 to March 2007
Handled inbound calls dealing with APR rates, Refinancing of vehicles, took payments, Etc. Console Operator
SOUTHWESTERN BELL-Hurst, TX
June 2000 to August 2005
- Answers multiple incoming telephone lines.
- Obtains necessary information and transfers calls to correct extensions.
- Provides information to callers as appropriate.
- Performs overhead paging.
- Monitors all alarms located in PBX and notifies appropriate personnel as required.
- Responds quickly and accurately to disaster and emergency situations as required, remaining calm.
- Corrects and updates posted information as needed. Assists with the maintenance of directories on- call list, etc.
Education
High school diploma
Marshall High School-Marshall, TX
May 1999
Skills
• Microsoft Excel
• Data entry
• Live Chat
• Communication skills
• Call Center
• English
• Customer support
• Escrow
• Customer Service
• Customer service
• Typing
• Title Processing
• Data collection
• Microsoft Office
• Organizational skills
• Computer skills
• Microsoft Word
• Customer Care
• Live chat
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