Dynamic Customer Service Leader with 8+ Years of Experience

Title Processor / Customer Service Rep/Office Manager

Copart, Inc • Lexington, KY

December 2018 to August 2024

Emphasized customer service, data entry, CRM, and outbound call experience relevant to remote customer support roles.

• Supervised a team of 20, ensuring daily duties and responsibilities were completed efficiently

• Generated daily, weekly, and monthly reports to support office operations and data accuracy

• Managed attendance, time off requests, and payroll processing for staff

• Handled corrective actions, terminations, hiring, and employee onboarding and training

• Delivered exceptional customer service by answering phone calls and assisting with total loss claims

• Created, printed, and sent total loss packets with required paperwork for adjusters and customers

• Conducted outbound calls to follow up with customers regarding paperwork and provided solutions to inquiries

• Contacted financial institutions to obtain payoff information and coordinated title claim processes

• Processed, scanned, and filed paperwork to maintain accurate customer and claim records

• Utilized CRM systems such as Salesforce and Ring Central to manage customer interactions and documentation

• Performed additional duties as assigned by management

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Collections Specialist

Credit Solutions LLC • Lexington, KY

August 2016 to December 2018

Highlighted call center, customer service, data entry, and outbound calling experience relevant to the job description.

• Provided customer service to hospitals worldwide by collecting payments for past due medical accounts

• Conducted outbound calls to patients to collect payments or set up payment plans

• Assisted patients via phone to resolve billing questions and prevent accounts from being sent to collections

• Entered and updated patient information for billing and insurance purposes with attention to detail

• Maintained accurate records and performed data entry to support account management

• Completed additional tasks as required by management

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Teller

U.S. Bank • Berea, KY

December 2017 to July 2018

Emphasized customer interaction, data entry, and multitasking skills relevant to remote customer service roles.

• Assisted customers with deposits, check cashing, and account transactions in a fast-paced environment

• Maintained and balanced cash drawer with accuracy and attention to detail

• Answered phones and provided customer support for various banking needs

• Created money orders and cashier's checks, ensuring compliance with procedures

• Assisted customers with safety deposit boxes and managed appointment scheduling

• Ran daily transaction reports and balanced payments to maintain accurate records

• Applied payments to customer loans and supported data entry for account management

• Performed additional duties as assigned by management

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Education

Selected the most relevant education details.

Associate in Child Development

Morehead State University - Lexington, KY

May 2005 to August 2005

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Skills

Included the most relevant skills based on your experience and the job description.

Skills most relevant to this job:

Call Center

CRM Systems

Client Communication

Outbound Calling

Customer Inquiry Handling

Salesforce

Customer Support

Document Management

Customer Service

Data Entry

Microsoft Office

Multi-line Phone Systems

Typing

Office Management

Microsoft Excel

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Certifications & licenses

Sales force

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