Multilingual Sales Professional with Hospitality Focus

ABDESSSAMAD FARIH

**** ****** ****** **. • Kissimmee, FL 34758

407-***-**** • ********@*******.***

PROFESSIONAL SUMMARY

Customer-focused sales professional with over a decade of experience in high-volume service environments including car rental, transportation, and hospitality. Known for delivering excellent customer service while generating strong sales results. Skilled at building trust, resolving concerns, and creating long-term customer relationships. Multilingual communicator fluent in English, French, Arabic, and some Spanish. CORE SKILLS

• Customer Service Excellence

• Sales & Upselling

• Client Relationship Management

• Multilingual Communication

• Conflict Resolution

• Fast-Paced Team Environments

PROFESSIONAL EXPERIENCE

Advance Rent A Car – Orlando, FL

Sales Agent Oct 2025 – Present

• Delivered personalized customer service while promoting upgrades and add-on sales

• Balanced efficiency with attention to client needs in a high-volume setting Uber – Orlando, FL

Driver / Customer Service Jul 2025 – Present

• Provided safe, professional transportation focused on customer satisfaction

• Maintained high ratings through reliability and communication SIXT Rent a Car – Orlando International Airport

Sales Agent 2018 – Apr 2025

• Consistently ranked among top-performing agents in upsells and customer satisfaction

• Educated customers on premium vehicle options and protection packages

• Maintained a welcoming, professional demeanor in a fast-paced airport environment Avis-Budget Car Rental – Orlando International Airport Sales Agent 2013 – 2018

• Provided friendly, efficient customer service to travelers

• Promoted rental upgrades and packages while meeting customer needs

• Handled concerns professionally to maintain satisfaction Disney’s Swan & Dolphin Resort – Orlando, FL

Restaurant Server Aug 2012 – Feb 2013

• Delivered high-level guest service in a luxury hospitality setting JW Marriott Grande Lakes – Orlando, FL

Restaurant Server, Citron Sep 2008 – May 2012

• Built strong guest relationships to enhance customer experience Planet Sports USA – Orlando, FL

Owner / Manager Oct 2005 – Mar 2008

• Managed daily operations with focus on customer service and retention

• Increased repeat business through relationship-driven sales EDUCATION

• Mid-Florida Tech – OCPS Orlando, FL 2011 – 2012

• Valencia Community College Orlando, FL 1999 – 2001

• Hassan II University Casablanca, Morocco

• Associate Degree in Economics 1995 – 1997

REFERENCES

Available upon request

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