Experienced Assistant Manager and Customer Specialist
Resume:
Teresa Fowler
Reidsville, NC *****
*******@*****.***
Dedicated worker with excellent people skills. I can manage employees, procedures and work to ensure that the company is functioning well. Experience with Zenoti appointment booking. I am a customer-service professionals who will work to ensure that clients leave happy and keep coming back. I will strategize to attract new clients by implementing effective marketing techniques and adding to the company's offerings. My main goal as an assistant manager is to ensure that the company runs smoothly and maintains current customers and attracts new ones. Work Experience
Assistant Manager
Balance Day Spa - Kernersville, NC
April 2019 to Present
Communicated with clients to address questions, concerns and needs and provide quality customer service.
Handled employee discipline and termination according to company policies. Liaised between managers and employees, communicating concerns and expectations to appropriate parties.
Resolved customer complaints and handled refunds and returns to promote satisfaction. Coordinated employee schedules according to staff availability and processed time-off requests. Interviewed potential job candidates and made hiring recommendations to general manager. Tracked store inventories and replenished products according to demand. Assisted with new employee training and conducted performance reviews to track overall progress. Organized company merchandise and displays to increase brand awareness and product sales. Created weekly schedules based on predicted staffing needs, budgets and employee requests. Customer Service/Accounting
Express Lane Shopper - Greensboro, NC
July 2007 to February 2019
Customer Service Desk, Refunds, Lottery, money orders, Western Union Register experience
Accounting and Deposit
HBC
Price Changes
Express Lane Shopping
CNA
Patient Status and Response and Immediately Communicated Concerns to Nursing Staff
Inman Healthcare - Inman, SC
January 2000 to June 2007
Inman, SC / Jan 2000 - Jun 2007
Measured patient vital signs, recording body temperature, blood pressure and heart rate. Completed in-service training and attended performance improvement meetings. Observed changes in patient status and response and immediately communicated concerns to nursing staff.
Lifted and repositioned non-ambulatory patients to prevent accidents and falls. Prepared residents for meals and assisted with feeding. Interpreted and explained medical instructions to patients and family members. Completed daily documentation and charts regarding patient care and input reports into practice databases.
Answered call lights to provide emergency treatment and assistance to patients. Delivered direct care to patients, assisting with bathing, feeding and grooming tasks. Stocked patient rooms and supply areas to meet patient care needs. Followed HIPAA regulations to maintain confidentiality of sensitive medical and personal information. Recorded height and weight of patients.
Prepared and served food trays.
Education
High School Diploma
Dorman High School - Spartanburg, SC
June 1992
Skills
• Directing Team Members
Performance Tracking and Evaluations
Scheduling and Coordinating
Recruiting and Interviewing
Orientating and Training
Store Opening and Closing Procedures
Deposit Collection
Answering Customer Questions
Membership Promotion
• Assistant Manager Experience
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