Medical assistant

MILWAUKEE, *****, US • 414-***-**** •

***********@*****.***

TYWONA MCCANN

Medical Assistant - Remote

Dear APremium Healthcare Solutions,

I am writing to express my interest in the Patient Care Coordinator - Remote position. With over 14

+ years of experience in patient advocacy and a strong commitment to assisting patients with their healthcare needs, I am confident in my suitability for this role. In my recent roles as a Patient Health Advocate at Somatus Kidney Care and as a Medical Assistant at Ascension, I honed my skills in patient engagement, care coordination, and Telehealth support. My extensive experience has equipped me to effectively support patients through complex healthcare navigation.

My skills include patient engagement, time management, effective communication, medical documentation, case management, telehealth support, problem solving, health education, insurance verification, empathy, and healthcare navigation. These strengths enable me to provide comprehensive support and advocacy for patients.

I hold a Medical Assisting degree from Bryant & Stratton College, which complements my practical experience.

I am enthusiastic about the opportunity to contribute my expertise to your team and support patients in managing their healthcare needs effectively. Please feel free to contact me for further discussion.

Tywona McCann

3233 NORTH 85TH STREET, MILWAUKEE, US, 53222 •

***********@*****.*** • 414-***-****

TYWONA MCCANN

Medical Assistant - Remote

Patient Health Advocate with 14+ years of patient-focused healthcare experience in care management, EHR documentation, and HIPAA-compliant medical assistance. Skilled in patient engagement, resource coordination, crisis intervention, and reducing hospitalizations through proactive check-ins and collaborative care planning. Committed to improving patient access and outcomes, streamlining workflows, and delivering compassionate, timely support in remote care settings. EMPLOYMENT HISTORY

MEDICAL ASSISTANT Dec 2024 - Aug 2025

Ascension Wauwatosa, Wisconsin

Register patients through check in, verifying demographics and insurance utilizing HIPPA. Ensure appropriate documents are completed for the visit. Accurate documentation, schedule appointments, and create documents in Microsoft Word. Productively manage incoming and outgoing calls.

Maintain the patient flow in the waiting area to prevent long wait times. Problem solving issues at a front desk level.

PATIENT HEALTH ADVOCATE Mar 2023 - Apr 2024

Somatus Kidney Care Remote. Milwaukee, Wisconsin

Effectively assist with care management decreasing hospitalizations, setting goals, performing weekly and bi-weekly check-ins, collaborating with the health team to assist each member maintain independence and quality care. Proficiently managed incoming and outgoing calls.

Provided compassionate support to patients, fostering trust and enhancing their overall healthcare experience. CAREGIVER Jan 2018 - Dec 2022

GT Independence Milwaukee, Wisconsin

Provided compassionate support to patients, enhancing their emotional well-being and fostering a trusting caregiver relationship.

MEDICAL ASSISTANT Dec 2011 - Aug 2022

Children's Wisconsin Franklin, Wisconsin

Proficiently administered vaccines and medications, obtained vitals, roomed patients, and managed their amount of time in the clinic to increase patient satisfaction.

Streamlined patient intake processes, resulting in reduced wait times and enhanced overall clinic efficiency. Monitored patient progress and documented changes, enabling timely interventions and measurable improvements in health outcomes.

PERSONAL CARE ASSISTANT Jan 2012 - Dec 2021

A Plus Home Care Milwaukee, Wisconsin

Provided daily personal care and mobility assistance to seniors, improving daily function and safety. Coordinated medication reminders and tracked adherence, reducing missed doses and related issues. Created individualized care routines based on client needs, yielding measurable improvements in comfort and independence. Communicated care updates to family and healthcare providers, preventing care gaps and ensuring consistent support. EDUCATION

ASSOCIATES IN MEDICAL ASSISTING Jan 2009 - Jan 2011 Bryant & Stratton College Wauwatosa, Wisconsin

Graduated 3.7 Gpa.

COURSES

BLS Dec 2024 - Dec 2026

American Heart Association

SKILLS

Patient Health Advocacy (Experienced), Medical Assistance (Experienced), Care Management (Experienced), Time Management (Experienced), Effective Communication (Experienced), Team Building (Experienced), Electronic Health Records (Experienced), HIPPA Compliance (Experienced), Health Education (Experienced), Resource Coordination (Experienced), Crisis Intervention (Experienced), Patient Engagement (Experienced), Conflict Resolution (Experienced).

LANGUAGES

English (Native).

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