Remote Travel Customer Service Coordinator
Resume:
RAYJAY ANDRE SIMPSON
Negril, Jamaica
***************@*****.***
PROFESSIONAL SUMMARY
Customer-focused service professional with international experience supporting guests and clients in high-volume, fast-paced environments. Proven ability to coordinate requests, resolve issues efficiently, communicate clearly across channels, and maintain high satisfaction standards. Highly adaptable, detail-oriented, and well-suited for a remote Customer Service Coordinator role within a travel-focused organization.
CORE CUSTOMER SERVICE & COORDINATION SKILLS
• Remote customer support (email, phone, messaging)
• Client inquiry handling and follow-ups
• Issue resolution and service recovery
• Scheduling, coordination, and task tracking
• Professional written and verbal communication
• CRM-style documentation and reporting
• Time management and independent work
• Customer satisfaction and retention
PROFESSIONAL EXPERIENCE
Public Areas Supervisor
HAP Denali Princess Wilderness Lodge – Alaska, USA
May 2025 – September 2025
• Coordinated daily service operations across guest-facing departments
• Responded to guest inquiries and concerns with timely, professional solutions
• Communicated with multiple teams to resolve issues efficiently
• Maintained accurate service updates and task assignments
• Supported guest experience during peak travel periods
Housekeeping Supervisor
HAP Denali Princess Wilderness Lodge – Alaska, USA
May 2024 – September 2024
• Managed service requests and communicated updates to guests and front desk teams
• Coordinated schedules and ensured service deadlines were met
• Resolved service-related issues to maintain high guest satisfaction
• Maintained detailed records of room readiness and service status
Bartender / Guest Services Associate
Jamwest Adventure Park – Westmoreland, Jamaica
June 2021 – September 2021
• Delivered customer service in a high-volume tourism environment
• Handled guest questions, payments, and service issues independently
• Maintained professional communication with international guests
EDUCATION
Caribbean Maritime University (CMU)
Bachelor of Science – Customs Processes, Freight Forwarding & Immigration
Completed 2025
REMOTE WORK READINESS
• Comfortable working independently and meeting deadlines
• Strong written communication for email-based support
• Experience serving international clients across time zones
• Reliable internet access and professional work habits
REFERENCES
Available upon request
Contact this candidate