Immediate Joiner: Training, Quality & Sales Expert

NEHA RANI

*******@*****.** +91-772******* Jaipur, India www.linkedin.com/in/neha-rani-1b021941/

Professional Summary

Versatile Training, Sales & Quality Expert with 12+ years across BFSI, Tech, and Digital domains. Skilled in auditing, team development, client management, sales quality, and training design. Combines sharp business acumen with a creative flair, providing high-impact learning and performance improvement solutions.

Skills

Training & Development Quality Assurance & Auditing Sales Operations & CRM Process Improvement Team Leadership & Coaching Project Coordination Client Relationship Management Communication & Soft Skills

Professional Experience

File Quality Process Trainer GENPACT – NAB Mar 2018 –May 2024

Audited verification department’s approved loan applications.

Created and implemented performance improvement plans.

Trained and managed 6+ new project batches. From Onboarding newbies to supporting hypercare.

Managed a team of over 30 members.

Project management for internal quality and training initiatives.

Being part of client discussions, FMEA & VSM every quarter.

Sales Quality Auditor Tracking Genie (KS Technosoft) Jan 2017 – Sep 2017

Reported to BODs, managed online sales and customer care teams.

Created quality improvement plans and conducted quality audits and mock calls.

Prepared quarterly market competitive analysis and managed CRM (Knowlarity) operations.

Sales Quality Auditor The Phone Support (US Tech Support) Nov 2014 – Dec 2016

Created quality improvement plans for sales teams.

Delivered monthly quality audits and feedback.

Supported sales consulting and quality department promotion.

Online Marketing Manager Digital Infosys Pvt. Ltd. (Brainbuxa) 2013 – 2014

Developed website content and executed online marketing and social media strategies.

Created educational content and managed business relationships.

Contacting Educational institutions for collaboration and sponsorship opportunities for college festivals.

Education

MBA (Marketing) – Annamalai University, 2013 (75%)

BBA – JNVU, 2011 (73%)

12th (Commerce) – CBSE, 2008 (68%)

10th – CBSE, 2006 (68%)

Certifications & Internships

Project Coordinator Intern – NCEI

Business Development Intern – Diet Mantra

Telemarketing Intern – Aishwarya College

Event Coordinator – Jaipur International Fashion Week 2012

Resource Mobilization Officer (Volunteer) – Fundreamz Care India, 2012

Achievements & Interests

Musical Artist : 20+ stage events, reality show participant (Jodhpur)

Awards : Summer Queen 2010 (Jodhpur), Writing Competitions

Social Media Creator : Music, Food & Korean Skincare

Technical Skills

MS Office CRM Tools Social Media & Content Management Basic Technical Troubleshooting

Languages

Hindi – Proficient

English – Proficient

Korean – Beginner

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