Bilingual Manager: Patient Care & Operations
Resume:
Diana Carolina
Bonilla Alvarado
EXPERIENCE
Casa Blanca Recovery House, Cali- Colombia — Manager/
Customer Service/ Interpreter
January 2023 - July 2025
● Oversaw daily operations of the recovery house,
ensuring a comfortable, safe, and supportive
environment for patients during their post- surgical recovery.
● Provided bilingual interpretation (English-Spanish) for patients, staff, and doctors. Facilitating clear
communication regarding medical instructions,
recovery updates, and daily needs.
● Assisted with intake and discharge procedures,
explaining house services, recovery protocols and
follow-up care in both languages.
● Delivered high level customer service, responding promptly to patient needs, concerns, and special
requests, ensuring guest satisfaction throughout their stay.
● Coordinated with nurses, and medical staff to ensure patients' post-operative recovery was progressive well.
● Managed room assignments, scheduling, and
operational logistics to maximize efficiency.
● Acted as liaison between patients and healthcare providers to ensure personalized recovery experiences.
● Supervised staff including nurses, cleaning personnel, and kitchen staff to maintain high standards of service, hygiene and patient care.
● Handle administrative tasks such as patient
follow-ups, payments coordination, and
documentation.
Orlando,32824
**************@*****.***
EDUCATION
Universidad Autónoma de Occidente, CAli - Colombia — Bachelor of International Business Economics
July 2018
Raritan Valley Community College, New Jersey — GED April 2016
Colegio Bennett, Cali-Colombia – High School Diploma June 2004
SKILLS
● Customer Service
● Leadership
● Quality Control
● Staff Training
● Multitasking
● Interpersonal Skills
● Shift Scheduling
● Team Supervisor
● Attention to detail
● Staff development
● Decision Making
LANGUAGES
● English Bilingual (C2)
● Spanish Bilingual (C2)
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