Front Desk & Customer Experience Specialist
Resume:
Frederick, MD *****
******.********@******.***
ALIYAH FRANCOIS
OBJECTIVE
Detail-oriented and customer focused, seeking to utilize exceptional organizational and communication skills to provide excellent front desk support and ensure a welcoming environment for employees, clients, vendors, and visitors.
SKILLS
Customer service
Communication skills
Multitasking
Adaptability
Organizational Skills
Attention to detail
Problem-solving
Teamwork
WORK HISTORY
SERVER/RUNNER, THE CHEESECAKE FACTORY, BETHESDA, MD
April 2022 – Present
oProvides exceptional customer service to ensure a positive dining experience for guests.
o Demonstrates strong communication skills by effectively communicating menu options, specials, and dietary restrictions to customers.
o Manages a high-volume workload in a fast-paced environment, maintaining composure and efficiency during busy periods.
o Collaborates with kitchen staff and fellow servers to ensure accurate and timely delivery of orders.
o Processes payments accurately using POS systems, handling cash, credit cards, and gift cards.
o Resolves customer complaints and concerns promptly and professionally to ensure customer satisfaction.
o Maintains cleanliness and organization in the dining area, including setting up tables, refilling condiments, and clearing dishes.
o Assists with training new servers and providing guidance to ensure smooth operations.
SERVER/COOK, WAFFLE HOUSE, FREDERICK, MD
August 2019 – July 2022
oPrepared and cooked a variety of menu items according to diner recipes and standards, ensuring quality and consistent food.
o Managed food inventory, including ordering ingredients, monitoring stock levels, and minimizing waste to control costs.
o Maintained a clean and organized kitchen environment, adhering to food safety and sanitation regulations.
o Collaborated with kitchen staff to coordinate food preparation and ensure timely service during peak hours.
o Communicated effectively with servers and other staff to accommodate special dietary needs and ensure accurate orders.
o Assisted in training new kitchen staff on cooking techniques, safety procedures, and food handling practices.
o Demonstrated flexibility and adaptability by assisting with dishwashing, food prep, and other tasks as needed to support kitchen operations.
o Upheld high standards of customer service by interacting with diners and addressing any concerns or inquiries courteously and professionally.
DINING ROOM SERVER, COUNTRY MEADOWS RETIREMENT COMMUNITIES, FREDERICK, MD
2020-2021
oProvided attentive and personalized service to residents in a retirement community dining room setting, ensuring their comfort and satisfaction during meals.
o Demonstrated excellent communication skills by effectively communicating menu options, specials, and dietary restrictions to residents.
o Maintained a welcoming and friendly atmosphere, fostering positive interactions and building rapport with residents.
o Managed dining room reservations, seating arrangements, and special requests, demonstrating strong organizational skills and attention to detail.
o Collaborated with kitchen staff and fellow servers to ensure efficient service and timely delivery of meals to residents.
o Assisted residents with menu selections and accommodated special dietary needs or preferences with sensitivity and professionalism.
o Handled cash, credit card transactions, and resident meal accounts accurately and
securely.
o Responded promptly and courteously to resident inquiries, concerns, and requests, ensuring their needs were met promptly and effectively.
oContributed to a positive team environment by assisting colleagues, providing training to new servers, and supporting overall dining room operations.
Cashier/Sales Associate, JCPenny, FREDERICK, MD
2019 -2020
oProvided excellent customer service by greeting customers, addressing inquiries, and assisting with product selection, resulting in high levels of customer satisfaction.
o Operated cash register, processed transactions accurately and efficiently, and handled cash, credit/debit card payments, and returns in compliance with company policies.
o Maintained a clean and organized checkout area, including restocking merchandise, arranging displays, and ensuring proper functioning of equipment.
o Demonstrated strong communication skills by effectively communicating promotions, discounts, and store policies to customers.
o Collaborated with team members to achieve sales targets, meet customer needs, and ensure a positive shopping experience.
o Assisted with inventory management tasks, including receiving shipments, restocking shelves, and conducting periodic stock checks.
oActively participated in training programs to enhance product knowledge, customer service skills, and cashiering proficiency.
oResolved customer complaints and issues in a professional and timely manner, ensuring customer retention and loyalty.
oContributed to a positive work environment by demonstrating teamwork, reliability, and a strong work ethic.
EDUCATION
DIPLOMA, TUSCARORA HIGH SCHOOL, FREDERICK, MD 2017-2021
I also received a Child Groth and Development certificate on June 4, 2021 from Career & Technology Education through Frederick County Public School.
REFERENCES
JEANNE MOYER
Executive Assistant
KADIE KAMINJAH
Server/Bartender, The Cheesecake Factory
SUZAN FAULKNER
Server, The Cheesecake Factory
ARI VILLEGAS
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