Customer Service & Client Operations Leader

DAVID SIMMONS

Dover, DE 302-***-****

PROFESSIONAL SUMMARY

Customer Service and Client Operations professional with 30+ years of experience supporting customers, resolving escalations, managing front-line operations, and maintaining long-term client relationships. Proven ability to deliver consistent service excellence, manage staff and workflows, and support national accounts in fast-paced environments. Recognized for professionalism, communication, and reliability.

CORE COMPETENCIES

Customer Service Operations • Client Relations & Retention • Issue Resolution • Account Support • Front-Line Operations • Staff Training • CRM & POS Systems • Process Improvement • Scheduling • Event Coordination • Microsoft Office • Social Media Management PROFESSIONAL EXPERIENCE

Golf Course Superintendent & Manager — Dover Par 3 & Driving Range (2014–2025) Managed daily customer service operations, resolved escalations, oversaw staffing and scheduling, handled retail sales and POS transactions, and maintained service standards while building long-term customer relationships.

Vice President of Sales & Client Services — Commercial Recovery Group, Inc. / ARC Group, Inc.

(1999–2014)

Primary relationship manager for national accounts; resolved service issues through cross-functional coordination; managed CRM systems; supported account retention and service process standardization.

Customer Service & Account Support — JSD Management Milliken & Michaels Knopf Agency

(1993–1999)

Provided inbound and outbound customer support, maintained account documentation, and resolved client inquiries with professionalism and accuracy. Professional Musician & Entertainment Operations — Engine #9 Mike Hines & The Look Ultimate Diamond — Delaware (1985–Present)

Performed professionally across major venues and events for 40+ years. Managed booking, promotions, scheduling, and event logistics. Oversaw social media presence and audience engagement. Recognized with Delaware Rock & Roll Hall of Fame induction (2022). Former Atlantic Recording Artist (1989–1992).

EDUCATION

Associate’s Degree, Business Administration & Management — Delaware Technical Community College

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