Real-Time Analytics & Catalogue Specialist

Hema Harwani

■ **************@*****.*** ■ 787-***-****

■ Jaipur, Rajasthan

Professional Summary

Motivated professional with experience in catalogue management, quality auditing, and real-time workforce monitoring. Strong communication, leadership, and analytical skills with proven ability to learn quickly, maintain accuracy, and support team performance.

Academic Qualifications

• Secondary Education – Rajasthan Board (Ambassy Millennium School)

• Senior Secondary Education – Rajasthan Board (Ambassy Millennium School)

• Bachelor of Commerce (B.Com) – Kanoria Girls College Work Experience

Bill Gosling Outsourcing

Real-Time Analyst (Promoted) 1 June 2025 – 31st Dec 2025

• Promoted from QA Consultant within 6 months for strong performance.

• Monitor real-time queues, volumes, and SLA adherence.

• Prepare and analyze daily/weekly performance reports.

• Coordinate intraday staffing adjustments and provide hourly updates to leadership. QA Consultant 2 Dec 2024– 31st May 2025

• Conducted quality checks and audits to ensure process accuracy.

• Identified errors and recommended corrective actions to improve quality scores. Mattsen Kumar

Catalogue Specialist Dec 2021 – Aug 2023

• Managed and updated product catalogue data with accuracy and efficiency.

• Ensured compliance with product information and quality standards.

• Coordinated with internal teams to resolve data gaps and discrepancies. Skills

• Communication (verbal & written)

• Fast and accurate typing

• Leadership and teamwork

• Adaptability and responsibility

• Report preparation and analysis

Personal Profile

Name: Hema Harwani

Date of Birth: 8 May 2003

Address: Ramnagar, Govindpuri, Sodala, Jaipur

Declaration

I hereby declare that all the information provided above is true and accurate to the best of my knowledge.

(Hema Harwani)

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