Customer Service Professional with Healthcare Focus

Ciara Mitchell

*** ********* **

Baltimore, MD **229

410-***-****

************@*****.***

Summary: As a Customer service Professional I am dedicated to enhancing engagement, boosting great professional skills with major leaders and members at company’s I work for. Great collaboration skills, work well in Microsoft words, excel and power point, My goal to become knowledgeable with process to best support providers and members and internal partners, all while providing great oral and communication skills.

Work Experience:

Customer Service Representative at Optum 03/2024 - present

Skills

Scheduling

Expecting inbound calls and making out bound calls

Document in Ubiquity, UNET

Resolve customer inquiries daily

Improved retention rate

Remotely

Demonstrate ability to work with multiple computer screens

Landmark Health Pharmacy Patient care coordinator 07/2023 – 02/2024

Skills

-Prepare provider medication bag for their daily visit with members

-Audits check every 2 or 3 months

-Inventory of the medication room, also keep MED room neat and organized

-Power point preparation for presentation as requested by director of local market

-Micro Excel

-Micro word

-Data Entry daily

-Word Doc

-CRM system, DOC, UNET

-Analyzing and navigation medical document and basic terminology, Demonstrate ability to work with multiple computer screens

-

CVS Pharmacy Tech 03/2015 to 10/2025

-Basic medical terminology skills

-Processing insurance information thru a skilled computer processor system

-Production skills with medication

-Data entry for prescription being prescribed by medical doctor for patient

-Great customer service skills with people

-Demonstrate ability to work with multiple computer screens