Admissions and Customer Service Specialist with Dialysis Experience

Gabriella Nevares

Littleton, CO *****

****************@*****.***

+1-720-***-****

Work Experience

Customer Service associate

Spirit Halloween-Englewood, CO

September 2025 to November 2025

• Provided exceptional customer service by greeting and assisting customers with their purchases

• Resolved customer complaints and concerns in a professional and timely manner, ensuring customer satisfaction

• Assisted customers with product inquiries, locating items, and providing recommendations

• Maintained a clean and organized checkout area to enhance the overall shopping experience for customers

• Processed returns and exchanges according to company policies, ensuring accuracy in refunding or crediting customers' accounts

• Managed high-volume cashier station during peak hours, maintaining efficiency while delivering excellent service

• Collaborated with team members to achieve daily sales targets through upselling and cross-selling techniques

• Demonstrated strong attention to detail when reconciling cash drawer at the end of each shift

• Participated in training programs to enhance knowledge of products, promotions, and company policies

• Contributed to a positive work environment by fostering teamwork among colleagues through effective communication and support

• Maintained accurate records of voids/returns/exchanges for reporting purposes

• Managed cash handling procedures according to company policies and security guideline.

• Putting merchandise out

Admissions Specialist

Davita Dialysis-Denver, CO

January 2024 to April 2024

• Reviewed and processed applications for admission, ensuring accuracy and completeness having all files and requested labs

• Managed a high volume of incoming inquiries via phone, email.

• Participated in professional development activities to stay updated on industry trends related to admissions processes

• Maintained confidential patient records in compliance with HIPPA

• Reserving chairs for new Dialysis patients

Patient Care Coordinator

Rollins audiology-Denver, CO

September 2023 to November 2023

• Coordinated patient care activities, ensuring seamless transitions between healthcare providers and departments

• Managed patient appointments, scheduling procedures, and coordinating with medical staff to optimize efficiency

• Maintained accurate and up-to-date patient records, including medical history, treatment plans, and insurance information

• Provided exceptional customer service by addressing patient inquiries, resolving concerns, and ensuring satisfaction

• Collaborated with healthcare professionals to develop personalized care plans based on individual needs and goals

• Assisted patients in understanding their treatment options, explaining procedures, risks, benefits, and alternatives

• Coordinated referrals to specialists or other healthcare facilities as required for comprehensive treatment

• Ensured compliance with HIPAA regulations by maintaining confidentiality of patient information at all times

• Performed administrative tasks such as data entry, billing coordination, insurance verification for smooth operations

• Implemented efficient systems for managing patient flow within the clinic or hospital setting Enrollment specialist

Saveonsp-Denver, CO

January 2021 to March 2023

• Managed the provider enrollment process for a large pharmacy organization, ensuring timely and accurate completion of all required documentation

• Developed strong relationships with Accredi to facilitate open communication and address any concerns or questions regarding the enrollment process

• Implemented an electronic filing system for provider enrollment documents

• Assisted in the development of training materials for new staff members joining the enrollment team 3 classes

• Conducted training sessions on provider enrollment processes and procedures for new hires as well as ongoing refresher trainings for existing team members

• Resolved complex issues related to missing or incomplete documentation through thorough research, follow-up calls, emails, or written correspondence Admissions Specialist

Enquire Solutions-Denver, CO

November 2019 to April 2020

• Helped family, find memory care, retirement, assisted living facilities

• Set up appointments to look at properties.

Benefits Specialist

Business solver-Denver, CO

August 2019 to November 2019

• Enrolling clients in medical, dental and life insurance Open enrollment

• HR work

Appointment Scheduler

Clear choice-Denver, CO

January 2019 to August 2019

• Schedule dental implant appointment

• Going over payment

Customer service representative

24/7 intouch-Aurora, CO

January 2018 to January 2019

• Provided exceptional customer service by promptly responding to inquiries and resolving issues, resulting in a XX% increase in customer satisfaction

• Managed a high volume of incoming calls and emails, consistently meeting or exceeding the department's average response time of XX minutes

• Built strong relationships with customers through active listening and empathy, resulting in an XX% decrease in customer complaints

• Assisted customers with product selection, order placement, and tracking shipments, ensuring accurate and timely delivery

• Utilized CRM software to document customer interactions and maintain accurate records for future reference

Education

Medical billing and coding (Anthem college)

Anthem college-Aurora, CO

May 2009 to February 2010

Associate's degree

High school diploma or GED

Skills

• Microsoft Excel

• Office building experience

• Medical terminology

• Sales

• Inventory control

• Word processing

• 10 key typing

• EMR systems

• Computer operation

• Multi-line phone systems

• Software troubleshooting

• Salesforce

• Medical software

• Google Docs

• Phone etiquette

• Front desk

• Microsoft Word

• CRM software

• Team management

• Managing teams in a customer support role - Largest customer support team managed (11-15 team members)

• Technical troubleshooting support

• Microsoft Teams

• Microsoft Office

• Windows

• Salesforce Cloud

• Google Workspace

• Cleaning

• Retail math

• Credit card payment processing

• Patient interaction

• Time management

• Client interaction via phone calls

• Maintaining patient confidentiality

• Communication skills

• Customer service

• Typing

• ICD-10

• Electronic health records (EHR) management

• Achieving HIPAA compliance

• Insurance prior authorization

• Grammar Experience

• Clerical experience

• Quality assurance

• Technical support

• POS systems

• EHR systems

• Technical Proficiency

• Appointment scheduling

• HIPAA

• Equipment troubleshooting

• Call center experience

• Cash handling

• Organizational skills

• Customer communication

• ICD coding

• Warehouse experience

• Zoom

• Sports

• Client services experience within healthcare industry

• Computer literacy

• Productivity software

• Computer skills

• Administrative experience

• Live chat

• Managing patient records

• Guest services

• Medicare

• Leadership

• Manual handling

• Medical office experience

• Phone communication

• Insurance verification

• Microsoft PowerPoint

• Customer support experience within healthcare industry

• Office management

• Records management

• Microsoft Outlook

• Microsoft Access

• Medical billing

• Basic math

• Google Sheets

Languages

• English

Contact this candidate