Dental Office Manager with Regional Leadership
Resume:
Kittra Marino
Office Manager - Texas Star Dental
Klein, TX 77379
*******@*****.***
Professional Summary
Efficient and experienced office manager with 30 years of expertise in the dental industry, specializing in treatment coordination and office management. Proven leadership in enhancing operational efficiency and patient care through effective scheduling and billing practices. Skilled in utilizing Dentrix, Microsoft 365 and Eaglesoft to streamline processes, ensuring high levels of customer service and team collaboration. Seeking to leverage extensive experience to drive success as a Regional Manager. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Regional Manager
Acin Dental-Klein, TX
February 2025 to Present
• Developed and implemented strategic business plans to drive revenue growth and market expansion in the assigned region
• Built strong relationships with key clients, resulting in an increase in customer retention rate by XX%
• Collaborated with cross-functional teams including marketing, operations, and finance to ensure seamless execution of business initiatives
• Negotiated contracts with major clients to secure long-term partnerships and maximize revenue potential
• Monitored industry trends, competitor activities, and customer needs to stay ahead of market changes and adjust strategies accordingly
• Managed regional budget allocation effectively while optimizing resources for maximum ROI
• Provided guidance on pricing strategies based on market analysis, ensuring competitiveness without compromising profitability
• Developed strong relationships with key stakeholders such as distributors, suppliers, or channel partners to foster collaboration and achieve mutual goals Office Manager
BLVD Dentistry-Spring, TX
February 2018 to February 2025
• Managed daily office operations, including scheduling appointments, coordinating meetings, and handling correspondence
• Coordinated office moves and renovations, successfully minimizing downtime and disruptions to workflow
• Implemented new software systems for project management, resulting in improved team collaboration and productivity
• Maintained confidential employee records, ensuring compliance with privacy regulations
• Assisted in the recruitment process by screening resumes, conducting initial interviews, and coordinating candidate assessments
• Prepared reports on office expenses, budget variances, and operational performance for senior management review
• Collaborated with IT department to troubleshoot hardware/software issues and ensure smooth functioning of office equipment
• Negotiated contracts with vendors for office supplies/services to secure cost-effective solutions without compromising quality or service levels
• Developed standardized procedures for administrative tasks such as travel arrangements, expense reporting, and meeting coordination
• Managed relationships with external stakeholders such as clients, suppliers/vendors, contractors/ subcontractors in a professional manner
• Led a team of administrative staff members in achieving departmental goals through effective delegation of tasks
• Developed and implemented employee recognition programs to boost morale and increase employee engagement
• Managed the office budget, tracking expenses and identifying areas for cost-saving measures
• Coordinated logistics for company events, including venue selection, catering arrangements, and guest accommodations
• Collaborated with HR department to ensure compliance with employment laws/regulations and maintain accurate personnel records
Office Manager
Texas Star Dental-Houston, TX
August 2011 to July 2018
Texas
Front Office/Assistant
Dr's Graff and Heir
July 2007 to August 2012
• Greeted and checked in guests, ensuring a positive first impression and providing exceptional customer service
• Managed incoming calls, directing them to the appropriate department or staff member for prompt resolution
• Maintained an organized front desk area, including managing visitor logbooks and issuing visitor badges
• Scheduled appointments and maintained calendars for multiple staff members, optimizing time management
• Provided administrative support by preparing documents, organizing files, and handling correspondence
• Responded to email inquiries in a professional manner within established timelines
• Trained new front desk personnel on standard operating procedures and customer service protocols Education
Marple Vocational School for Dental Assisting
June 1987
Diploma
Marple Newtown Senior High School-Broomall, PA
June 1987
Skills
• Microsoft Excel
• Dentrix
• AUDIT
• Office manager experience
• Leadership
• Eaglesoft
• ACCOUNT RECEIVABLES
• Time management
• Scheduling
• Microsoft Outlook
• BILLING
• Payroll
• Dental office experience
• RECEIVABLES
• Dental Receptionist
• Receptionist
• Customer service
• Accounts Payable
• COLLECTION
• Collection management
Additional Information
SKILLS
● Assisted a startup practice by instituting goals and protocols to reach the two-million-dollar mark in one year.
● Increased collection efforts while drastically lowering account receivables
● Mandated protocols for the back office to ensure a smooth interaction with the rest of the team to increase customer satisfaction
● Manage and direct the office team
● Ensure scheduling goals are met for the doctors and hygienist
● Set daily, monthly, and yearly goals to be achieved
● Audit, verify, and interact with insurance companies
● Collect, review, and summit billing and claim forms
● Manage and negotiate insurance appeals
● Review treatment plans and present to patients
● Check patients in and out of the office
● Thorough knowledge of Dentrix and Insurance Answers Plus
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