Customer Service Negotiating Problem-Solving Marketing

Chicfila (****- ****) Assistant Manager

Improve drive-thru efficiency and support average store sales of $9.3 million (60% from drive-thru), maintain high in-store performance, especially during slow growth. Adapt operations to meet changing customer demands ensuring ongoing trainings and communication boards.

Brooks Realty Group (2023-2025) Realtor

Host engaging open houses to attract potential buyers while negotiating favorable terms for clients. Develop advertising strategies, manage property listings, conduct thorough comparative market analysis, and diligently oversee contract management.

Mr Krabs Hut (2025- Current) Bartender/Server

Coordinate, serve drinks and food orders to customers at the bar or tables in a fast-paced environment. Manage and process customer orders, ensuring they are accurate and delivered promptly. Maintain cleanliness and organization of the bar area, restocking supplies as needed to keep up with the bustling pace.

Direct Components (2022-2024) Quality Manager

Led quality assurance teams in semiconductor inspections, delivering training and process improvements that exceeded industry standards. Worked across departments to enhance quality control protocols, ensuring regulatory compliance and boosting operational efficiency.

Agile Financial Services (2022-2022) Data Analyst

Oversee datasets to generate accurate reports. Ensure data changes were made and customers were emailed the changes. Communicate findings to underwriting and technical support as needed. Maintain organized reporting ledger. Collaborate to optimize data strategies.

Purple (2018-2021) Fork Lift Operator

Operate forklift to load and unload shipments in the shipping and receiving area. Additionally, ensure proper labeling and documentation of goods, and assist in maintaining quality material.

Wabash (2021) Fork Lift Operator/Shipping & Receiving Clerk Utilize forklift to load and unload shipments. Ensure all goods are properly labeled and documented. Prepare for placement in production. Assist in maintaining accurate inventory records to support smooth operations.

Luxottica (2019- 2021) Team Lead

Oversee the picking and packing of shipments using cherry pickers. Ensure all team members adhere to the attendance policy and training matrix. Additionally, manage and assist in maintaining precise inventory records to support warehouse operations.

Bandag (2015-2017) Operation Team Member

Loading and unloading shipments using a forklift while pushing production goals. Ensure all goods are accurately labeled and documented, adhering to safe protocols. Additionally, assist in maintaining precise inventory records to support safe warehouse operations.

Al Burruss CTC (2012-2015) Special Operations Squad Ensure security through regular patrols, swift emergency responses, and managing inmate movements. Handle administrative duties like record-keeping and updating security protocols, while assisting in training other security personnel.

Caterpillar (2003-2011) Controls Tester

Read schematics and computer systems to properly test control panels and any wiring applied to the units. Ensuring quality assurance of generator wiring produced within the facility production process.

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