Licensed Professional with Strong Administrative Focus
Resume:
Valerie Castaneda
Dallas, TX *****
**************@*****.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Collections Representative/Customer Service/ invoice clerk Hi-Line-Farmers Branch, TX
March 2023 to October 2025
Prepare and distribute insightful Stores Development Reports
- Communicate effectively and professionally, both verbally and in writing
- Field phone calls and emails with a friendly and helpful demeanor
- Receive, record, and efficiently distribute packages and mail
- Prepare and organize reports for mailings, meetings, and key correspondence
- Maintain accurate logs, files, and records with meticulous attention to detail
- Schedule and manage complex calendars and travel arrangements across different time zones
- Print documentation from the ATS to construct comprehensive candidate packets
- Collaborate with Territory Managers, Sales Management, and applicants to communicate itineraries for TMX and Dallas Review
- Send out informative applicant packets
- Retrieve personality assessments, profiles, surveys, and other pertinent items
- Post engaging job ads and maintain an up-to-date spreadsheet of open territories
- Undertake additional administrative duties as needed to support the team Digital Imaging Technician
Kofile Technologies-Dallas, TX
January 2020 to December 2022
Prepare documents to be scanned
Unfold, de-staple, remove brads or any other fastener Keep all documents in order and sorted so the leading edge is always at the same side of the pages to be scanned.
Make copies of items that cannot be scanned
Obtain images that will be used throughout our entire operation Ensure images are 100% usable by adjusting settings so images are clear Mortgage solutions specialist
IRON MOUNTAIN-Dallas, TX
June 2018 to November 2019
This position requires standing and constant moving of files for the majority of the shift. Attention to detail is also required, as you will be scanning and performing quality checks of highly sensitive mortgage documents. Therefore, candidates with scanning, imaging, and/or mortgage experience will be given priority.
Receptionist
Tex mex auto solutions-Irving, TX
May 2017 to February 2018
Welcomed customers with a smile, answered multiple phone lines and transferred calls when needed. Email, Fax, make copies and also make sure the lobby was always clean. Processed car payments for the customers. Made calls to past due accounts.
Receptionist
Buster Lyon Auto-Dallas, TX
June 2016 to February 2017
Greet and assist customers with payments. Answer multiple phone line. Copy,scan or fax documents.Replied and sent out emails.
Education
Upper secondary education
High school or equivalent
Dallas Can Academy Charter-Oak Cliff
Skills
• Productivity software
• Windows
• Customer inquiry handling
• Front Office
• Typing
• Teamwork
• Quality control
• Office experience
• Warehouse experience
• Quality assurance
• Microsoft Word
• File organization
• Communication skills
• Bilingual
• Filing
• Front Desk
• Writing skills
• CRM system proficiency
• Accounts receivable
• Microsoft Powerpoint
• Administrative experience
• Multi-line phone systems
• Microsoft Teams
• English
• Document management systems
• Word processing
• Communication platforms
• Legal case management
• Call center experience
• Microsoft Excel
• Document management
• Phone etiquette
• Organizational skills
• Microsoft Outlook
• Data entry
• Patient registration
• Time management
• Materials handling
• Technical Proficiency
• Loan collections
• Attention to detail
• Google Workspace
• Information management
• Spreadsheet conditional formatting
• Clerical experience
• ASME codes & standards
• Computer skills
• Computer operation
• Customer support
• Debits & credits
• Client interaction via phone calls
• Microsoft Office
• Basic math
• Customer service
• Interpersonal skills
• Critical thinking
• Reception
• Collection effectiveness report
• Record keeping
• Task prioritization
• Phone communication
Languages
• Spanish
• English
Contact this candidate