Remote Customer Service Agent
Resume:
·Fluent in English and Spanish
languages, both oral and writing
·Communication, organization and
interpersonal aptitude.
Management & multitasking
Positive attitude, problem solving
team player.
Computer - Microsoft Office
(Word, Excel, Power Point,
Project), Outlook, Teams, AWS,
Genesys, Paycom, Google, Edge,
and Internet and Zoho (Desk,
Project & CRM) and Shopify.
Medical billing & coding
ZAYMAR
QUILES GREÓ
I am a professional who specializes in health
sciences, beauty, administrative and customer
service industries. I have gathered experience
over the years and strive to meet employer needs.
******.**********@*****.***
Aguadilla, PR
SKILLS
CONTACT
EXPERIENCE
FEMA Customer Service Agent (Remote)
Phone ettiquette.
Registration intake (new inquiries and follow up)
Assisting disaster survivors
Respond effectively to all forms of inbound and
outbound calls.
Perform Microsoft Teams chats and meetings for work coordination.
Customer interactions and transactions in the Genesys software system.
Chat support with customers and colleagues.
Handling complaints and concerns
Identify the root cause of customer issues and resolve them when necessary
Ensure excellent customer service by addressing client concerns with patience and professionalism.
Conduct research, analyze data, and prepare reports for decision-making purposes.
Work in a fast-paced environment and under pressure Follow USA Homeland Security SOPs to solve survivor’s doubts on the recovery efforts.
Follow the established safety, security and
cybersecurity protocols.
Technical software support to reboot systems and get back to functioning.
Maintain a high standard of confidentiality.
Homeland Security 2024 - 2025
·Project Management
·OSHA General Industry Trainer,
University of South Florida, Florida
Esthetician
Petroleum
Pharmaceutical
Federal Government
Chemical
Beauty & Wellness
Medical
PROFESSIONAL
REGISTRATIONS
KEY SECTORS
REFERENCE
Upon Request
Medical Administrative Assistant
Front Desk & Patient Interaction
Greeting patients and visitors
Answering phone calls and scheduling appointments
Verifying patient information and updating records Handling patient check-in/check-out procedures
Medical Records & Documentation
Managing electronic health records (EHR)
Filing and organizing medical documents
Ensuring patient confidentiality (HIPAA compliance) Transcribing physician notes
Billing & Insurance
Processing insurance claims
Handling medical billing and coding
Verifying patient insurance coverage
Managing payment collections and invoices
Office Administration
Ordering office and medical supplies
Coordinating physician schedules
Communicating with other healthcare providers
Assisting with staff meetings and reports
Compliance & Customer Service
Educating patients on office policies and procedures Ensuring compliance with medical regulations
Handling patient complaints and concerns
COMPETENCE AREAS Atlantic Medical Office 2015 - 2018 Supervision
Project Management
Customer Service & Administration
Training & Audits
Regulations & Permits
·Project Management
·OSHA General Industry Trainer,
University of Alabama, Tuscaloosa,
Alabama
Esthetician
Petroleum
Pharmaceutical
Federal Government
Chemical
Medical
PROFESSIONAL
REGISTRATIONS
KEY SECTORS
REFERENCE
Upon Request
Environmental Scientist / Project Manager
Environmental monitoring compliances
Health & Safety risk assessment
Supervise ten (10) co-workers (techncians)
Data collection and analysis
Regulatory and policy development
Training and education
Emergency response & incident investigation
Administrative and office duties.
Arcadis PR 2009 - 2013
EHS Supervisor
Safety & Compliance management
Supervise five (5) co-workers
Tranining & Employee engagement
Incident investigation & reporting
Environmental compliance
Inspections & audits
Emergency preparedness & response
Administrative duties
Total Petrolem PR 2004 - 2009
COMPETENCE AREAS
Supervision
Project Management
Customer Service & Administration
Training & Audits
Regulations & Permits
Environmental, Health and Safety Specialist
Safety & Compliance management
Supervise four (4) co-workers
Tranining & Employee engagement
Incident investigation & reporting
Environmental compliance
Inspections & audits
Emergency preparedness & response
Administrative duties
Dupont Agricultural 2013 - 2015
2007
BA Industrial Health & Safety
Central University of Bayamón
1999
BA Industrial Microbiology
University of Puerto Rico Arecibo Campus
·2012
Esthetician Technical Degree
Institute Beauty Careers
EDUCATION BACKGROUND
2015
Social Media Manager Certification
Udemy
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