Workforce Optimization Specialist with Leadership Experience

Tabatha Davis-Cragg

Johnson City, Texas Email: *********@*****.*** Phone: [830-***-****] LinkedIn:

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Professional Summary

Workforce Specialist with extensive experience in scheduling optimization, real-time

adherence monitoring, and team leadership. Proven ability to streamline workforce

operations, improve service levels, and deliver data-driven solutions in remote and on-site

environments.

Skills

Technical Skills: Microsoft Office Suite (Word, Excel, Outlook, PowerPoint), Aspect, RTA,

WFM (IEX), Avaya CMS, KANA Admin

Core Competencies: Workforce Management, Scheduling Optimization, Real-Time

Adherence, Team Leadership, Training & Development, Data Analysis

Professional Experience

Workforce Specialist Marriott (Remote) May 2019 – Dec 2025

Managed scheduling for 200+ associates, ensuring optimal coverage and compliance

with labor policies.

Processed PTO, holiday bids, and schedule changes with 100% accuracy.

Implemented break and lunch optimization strategies, reducing schedule conflicts by

15%.

Supervisor, NAD Operations Starwood Hotels & Resorts Dec 2012 – May

2019

Led a team of 9–13 associates, delivering coaching and training that improved

performance metrics by 20%.

Designed and delivered custom operational reports for senior management, enhancing

decision-making.

Maintained attendance and scheduling records, ensuring compliance and accuracy

across multiple systems.

Certifications

License to Coach – Starwood Hotels & Resorts

Interview Certification Training – Marriott

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