Sales-Focused Customer Service Professional

Quincy Devon Johnson

***** ****** ******* **

Phone # 346-***-****

********************@*****.***

Objective To secure a position in sales that enhances my ability to provide a quality product to the consumer and represent a company and its brand as one of the top businesses of choice.

Key Skills:

Communication - Deals with internal and external customers at all levels via telephone and email and face to face, to ensure successful communication through actively listening and probing questions.

Problem solving - Resolves in-depth queries in a methodical manner independently and with internal and external business partners to find appropriate resolutions, efficiencies and high level of quality.

Team Player - Enjoys sharing knowledge and encouraging development of others to achieve specific team goals.

Planning and organizing - Refined planning and organizational skills that balance work, team support and improvised responsibilities in a timely and professional manner.

Systems knowledge – Microsoft Windows Applications. Experience in preparing and analyzing reporting data for management accurately and to timescales.

Work Experience:

2019-Present U-haul International

•R&D cert and forklift operations

•Handling customer purchase and transactions

•Customer service duties

2017-2019 T.D.C.J Maintenance

•Customer service and general clerk duties

•Maintain lobby and units

•Assist with major and minor repairs

2015-2017 24hour Party Bus and Limos

Driver

•Operating commercial vehicles and servicing customers

2012-2015 Auto Mall

Customer Service Rep

•Provide customer service to potential clients

•Answer question and scheduling appointments to test drive and purchase

•Shop for vehicles to purchase for company

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•Murphy USA

Graveyard Store Attendant

•Provided customer service to client purchasing gas, oil and various merchandise.

•Maintained station grounds that adhered to company policies and regulations.

•Maintain appropriate handling and disposal in efforts preserve a presentable environment for the company brand and their clients.

•Auto Mall

Auto Detailer and Make Ready

•Detailing newly purchased vehicles.

•Maintained business lot to adhere to company policies and procedures.

•Assisted with distributing vehicles from one destination to another.

•National Computer Services Pearson

Warehouse Router

•Correlating assessment answer documents.

•Routing and re-routing freight.

•Maintained accurate account of imported and exported merchandise.

•United States Courier

Assistant Manager

•Supervised and managed a team of customer service representatives.

•Led team of colleagues in prioritizing company sales.

• Monitored the maintenance of beginning and ending shift sales.

•Provided customer services to the consumers in a professional manner.

•Adhered, modeled and coached team on how to properly execute company policy and procedures.

Education:

Lyndon B Johnson High School (1991), Austin, Texas

Southwest Texas University (1991-1992), San Marcos, Texas

Wyndham School District- Bookkeeping and Accounting (2008-2009),

Mineral Wells, Texas

Devry University – Electronics and computer engineering (2009-2012)

Interest:

Enjoy working with numbers, networking with others and developing positive working relationships.

References Available Upon Request

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