Remote Customer Service / Admin Professional

Experience

CLAY ROAD ANIMAL CLINIC Houston, TX

CSR - Customer Service Representative0 08/2022 - 05/2024 Assisted in transitioning to a new software system to improve efficiency Managed phone inquiries and provided customer support Processed prescriptions accurately and efficiently Supported technicians in the backrooms as needed

Administered vaccines and performed blood draws when necessary Ensured compliance with safety protocols and regulations VCA Kelliwood Animal Hospital Katy, TX

CSR Supervisor 01/2013 - 08/2022

Supervised a team of employees

Conducted employee scheduling to ensure adequate coverage Managed phone inquiries and prescription filling

Provided assistance to technicians as needed

Administered vaccines, performed blood draws, and nail trims Oversaw daily bank deposits

Assisted in the hiring process with the manager

Facilitated safety meetings to ensure compliance and employee well-being French creek productions Franklin, PA

Laborer Worker 01/2005 - 02/2009

Sewed and operated a tack machine to produce safety harnesses Demonstrated flexibility by floating to various departments as needed Received training in multiple departments to provide assistance when required Ensured compliance with safety regulations while working in a fall protection environment Collaborated with team members to meet production goals Maintained a clean and organized work area to optimize efficiency Skills

Customer service, Communication skills, Computer literacy, Time management, Leadership Experience, Filing, Veterinary Experience, Front Desk, Back Desk, Microsoft Office, Salesforce, Medical Office Experience, Phone Etiquette, Biling, Sales, Microsoft Excel, Supervising Experience

Education

Remington College Houston, TX

Medical Assistant 06/2011

Received a certificate to become a Medical Assistant Carry Thompson

832-***-**** ****************@*****.*** Houston, TX

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