Technical Program Manager - ERP and SaaS Delivery Leader

Shekhar Sharma

Technical Program Manager, SaaS ERP Agile Cross-Functional Delivery

Gurgaon (Gurugram), Haryana +919********* *****************@*****.***

Professional Summary

Technical Program Manager with 9+ years of experience, including 3+ years leading cross-functional technical projects for ERP and SaaS level delivery. Proven track record in handling the government, international and domestic level projects. Strong at bridging business and engineering, owning end-to- end delivery, improving execution velocity, and driving predictable outcomes in Agile, waterfall, and Hybrid environments. Lead and completed the Integration process with Oracle, Navision, 13+ payment gateways with 2-way integrations.

Core Competencies

Program and Project Delivery

ERP and SaaS Implementation

Agile and Scrum

Release and Dependency Management

Stakeholder and Client Management

Risk and Change Management

Jira and Delivery Dashboards

Cross-functional Leadership

SDLC Governance

Technical Exposure

ERP and SaaS Platforms onboarding

Multi-level and scalable project implementation

REST API Integrations and Postman API Validation

Web and Mobile Applications (iOS, Android) related development and methods

SQL level data issue triaging and validation

CI/CD planning and environment readiness Awareness (Jenkins)

Release planning and environment preparation

Project level reporting for client and management

Requirement gathering from scratch/non-functional requirements to functional requirement

Preparing and creating the User Story level breakup for estimation and planning

Led technical discussions to resolve complex blockers and critical bottlenecks

Advance planning and identification of the possible RISK and planning

Team leadership to excel the implementation and get the stable and quality product

Professional Experience

Technical Program Manager – Buzzyears Education Pvt. Ltd., Gurgaon (May 2017 – Present)

Own end-to-end delivery of a 52+ module ERP platform serving schools and colleges across India and international markets.

Lead cross-functional teams of 37 members across Engineering, QA, Product, Hosting, and Support.

Manage concurrent delivery of client implementations with full ownership of scope, timelines, and risks.

Delivered a Government ERP project (DoIT&C) from initiation to production handover and acceptance.

Improved sprint velocity from 18 to 27 within 24 months through the Agile, scrum and delivery discipline.

Supported delivery planning and execution for projects with multi-crore INR budgets

Completed Oracle, Navision, Webgenie and Payment gateway related 2-ways integrations process.

Act as primary SPOC for clients, leadership, CRM, and support teams for delivery commitments and escalations.

Designed executive dashboards and delivery reports supporting leadership decision-making and fundraising readiness.

Reduced production defects and helpdesk tickets by improving release quality and stabilization processes.

Actively providing the reporting for the project and estimations related reporting for client and stakeholders.

Key Achievements

Delivered 45+ custom ERP implementations across government, domestic, and international clients in last 2 years.

Standardized product features to reduce custom development cost and technical debt.

Enhanced platform stability, server performance, and release predictability.

Successfully managed high-stake stakeholder expectations in low-resource environments.

Certifications and Education

Professional Scrum Master – PSM I (Scrum.org)

PMP – In Progress

B.Tech in Computer Science Engineering – 2015 (Rajasthan Technical University)

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