Remote Customer Support Operations Candidate

Mayra Cadengo

***** ******* ***., *******, ** ***36

909-***-**** Home 909-***-**** Message

Email Address: *****@*******.***

Objective: To obtain a part-time, remote position, which will make use of my extensive knowledge, educational background, and allow me to remain at home with my children. A position where I would be able to apply actual social work ethics and to effectively utilize resources and community services to help the general public.

Summary of Skills:

Able to act in a lead capacity for small groups

Able to take control of difficult situations

Outstanding work ethics, reliable, and efficient

Excellent degree of perception and very creative

Well organized, able to adapt to any environment

Utilization of most computer hardware/software applications

Able to work independently or in a group setting

Speak, read, and write Spanish

Education:

06/2006-06/2009 Masters Degree in Social Work (Magna Cum Laude)

Loma Linda University, Loma Linda, CA

08/2002-12/2004 Bachelors Degree of Art in Sociology with an emphasis in Criminal Justice

California State University Northridge, Northridge, CA

Minor Degree of Science in Psychology

09/1998-05/2002 Associate of Art in Liberal Arts

Los Angeles Valley College, Valley Glen, CA

Employment History: Loma Linda University Medical Center, Loma Linda, CA

04/11/2011-03/2012 Clinical Social Worker (MSW)

Conduct interviews with patients and families to perform psychosocial assessments in a culturally sensitive manner

Accurately assess problem situations

Communicate clearly and concisely, both verbally and in writing

Evaluate patients' continuity of care needs and develop a timely plan.

Provide accurate referral information

Serve as a liaison among patients, medical team staff, the hospital at large and outside community agencies

Document social work activities in patients’ medical records and provide accurate and timely documentation

Provide crisis intervention and defuse services to meet emergency needs for both staff and patients

Department of Public Social Services, Riverside, CA

01/2009-04/2011 Children’s Social Service Worker V

Carry a difficult caseload and provide services to clients

Perform assignments, such as individualized treatment of casework methods and skills

Perform treatment plan casework with a high degree of independence

Prepare and maintain case records

Write court and other types of reports and answer correspondences

Take part in staff development programs to increase knowledge of the social work processes and augment personal technical competence

Frequently conduct field visits

09/15/2008-06/3/2009 Department of Public Social Services, Riverside, CA

MSW Professional Intern

Carry more difficult types of social services cases that require a high degree of technical competence

Assess client’s problems and develop treatment plans

Prepare and maintain case records

Write court and other types of reports and answer correspondences

Assess client/family environment in order to determine potential or imminent risk to the safety of children residing in a household

Maintain up-to-date electronic records of all aspects of client case management

03/2007-06/2008 Department of Public Social Services, Riverside, CA

Children’s Social Services Worker II

Carry a case load of moderately difficult cases

Make home calls in connection with casework assignments

Develop treatment plans

Interpret policies, rules, and regulations of the department to applicants, clients, and others

Write court and other types of reports

Frequently conduct field visits

Maintain up-to-date electronic records of all aspects of client case management in a centralized database

Assess client/family environment in order to determine potential risk to the safety of children residing in the household

Identify the need for, and make referrals to, other services available to the client

09/24/2007-06/11/2008 Bilingual Family Counseling Services Inc., Ontario, CA

MSW Intern Counselor

Individual and group counseling

Crisis response

Referral to services for clients

Case management

Parenting education classes

Conflict resolution groups

03/2006-03/2007 Department of Public Social Services, Riverside, CA

Children’s Social Services Worker I

Act as a liaison between social worker and clients

Assist with principles of interviewing and problem-solving methods

Review case records to formulate basic service plans or participate with professional staff in the formulation of service plans

Provide social workers with assistance in detainments and placements of children

Conduct follow up investigations

Supervise children awaiting placement and assist social workers with coordinating services provided to clients

08/2000-03/2006 Los Angeles Unified School District, Encino, CA

Special Education Assistant

Assist in improving behavioral problems amongst the children

Providing instructional material towards academic progress

Support socialization skills in order to function in everyday life

Prevent the children from inflicting harm to themselves or to others

Implement community programs to prepare them for societal surroundings

Help the children achieve their highest capabilities through practice

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