Medical Assistant with Insurance & Scheduling Expertise
Resume:
Maria Mendoza
Avondale, AZ *****
************@*****.***
Professional Summary
Dedicated Medical Assistant with a broad range of health care skills across age groups and specialties like Gynecology, cardiology and family medicine. Excellent patient interactions and critical thinking abilities. Demonstrates effective communication and collaboration within teams to deliver safe patient-centered care.
Willing to relocate: Anywhere
Work Experience
Procedure Scheduler
Freedom Injury Network-Scottsdale, AZ
February 2025 to January 2026
• Scheduled procedure appointments for patients, coordinating with other departments as needed Insurance Verification Specialist
Westgate Surgery Center-Glendale, AZ
March 2023 to October 2023
• Verified insurance coverage for patients by contacting insurance companies and obtaining necessary information
• Identified discrepancies in insurance coverage and resolved issues with appropriate parties
• Communicated effectively with patients regarding their insurance coverage and any potential out-of- pocket expenses
• Developed strong relationships with insurance company representatives to expedite the verification process
• Ensured compliance with HIPAA regulations when handling sensitive patient information
• Demonstrated strong problem-solving skills in resolving insurance coverage issues and claim denials
• Provided exceptional customer service by addressing patient inquiries and concerns in a timely manner Patient Relations Manager
Oak Street Health, part of CVS Health-Phoenix, AZ
May 2022 to December 2022
• Analyzed client needs and recommended appropriate coverage options to ensure comprehensive protection
• Built strong relationships with clients by delivering exceptional customer service and promptly addressing their inquiries or concerns
• Maintained confidentiality of sensitive customer information according to HIPAA guidelines
• Collaborated with insurance carriers to stay updated on changes in policy terms, coverage options, and pricing structures
CSR - Customer Service Representative
Horizon Eye Specialists and LASIK Center-Phoenix, AZ May 2021 to March 2022
• Managed a high volume of incoming calls and emails, consistently meeting or exceeding the department's average response time of XX minutes
• Built strong relationships with customers through active listening and empathy, resulting in an XX% decrease in customer complaints
Patient Care Coordinator
Catalytic Health Partners-Phoenix, AZ
June 2017 to May 2021
Scheduling. Coordinating home visits, setting up transportation for appointments. Assisting with getting medications delivered to patients.
Authorization Specialist
TriWest Healthcare Alliance-Phoenix, AZ
April 2014 to March 2016
Processed and approved or denied incoming authorization requests from different providers. Medical records. Data entry
Medical Assistant
Agave surgical associates-Chandler, AZ
January 2014 to September 2015
Vitals, room patients, scheduling, assist in minor office procedures, medication refills, incoming referrals, ordering of office supplies, medical records
Education
Medical Assisting (College)
Brookline College-Phoenix
September 1995 to May 1996
Skills
• Bilingual
• Front desk
• Customer service
• Organizational skills
• Administrative experience
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