Customer-Focused Team Player with Leadership Potential

LS

LEAH SONNENBERG

*********@*****.*** H: 920-***-**** 6th Street, Menasha, WI 54952

Positive and upbeat team member with over twenty years of customer service experience. Highly adaptable to different customer needs. Build trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty. Looking for longevity with one company. To start a career and advance within the company. Ambitious

Quick learner

Meticulous attention to detail

Skilled Multi-Tasker

Adaptive team player

Excellent communication skills

Problem-solving abilities

Organizational strengths

Spectrum

Technical Support-Call Center

Assisted customers with internet and television connectivity issues. I adhered to a strict metrics standard system that monitored call times, resolution rates as well as but not limited to customer satisfaction.

1/2020-11/2020

Barkshire Neenah, WI

General Labor

09/2017 - 05/2018

I cleaned the facility daily, assisted with grooming, feeding and administering medications if necessary. I greeted customers bringing in their dogs for boarding and gathered important information about the animal such as feeding and medication schedules as well as grooming needs.

Germania Hall Menasha, WI

Supervisor, Waitress and Bartender

01/2011 - 06/2014

I scheduled employees for upcoming events. I would set up the facility for events according to the customer's wants and the events specific needs. I also waitressed and bartended if we were short staffed. I closed out the cash registers checking for any discrepancies and did a nightly deposit. Convergys Appleton, WI

Technical Support Specialist

01/2008 - 01/2009

I assisted customers with issues regarding their internet, cable and phone. In a call center environment, I would assess the customers problems and work with them to resolve the issue. If needed I would dispatch a technician to resolve the issue. All calls were timed, monitored and checked weekly to ensure employees were meeting company guidelines and expectations.

The Vineyard Appleton, WI

Closing Manager

08/2006 - 01/2009

Setting up the facility for events according to clients specifications. This included specialized decoration specifications, detailed seating arrangements as well as other specific event requests. I did the final event invoices and collected payment for the final invoice from clients at the end of the function. I closed out the cash registers, gathered invoice payments and deposited the money accordingly.

Menasha High School Menasha, WI

High School Diploma

1999

Summary

Skills

Experience

Education and Training

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