Assistant Team Lead with Manufacturing & Retail Experience
Resume:
W
Alesha
White
aleshawhite****@hot
mail.com
Copperas Cove, TX
76522
SUMMARY
Assistant Team Lead with 3 years of diverse leadership experience in fast-paced manufacturing and retail environments. Customer-focused and computer-savvy professional with intense drive for quality and timeliness. Dedicated to modeling proficient and passionate work and leading productive, engaged teams to peak performance. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
SKILLS
Problem-Solving
Overseeing Daily Activities
Shift Scheduling
Service Level Agreements
EXPERIENCE
Assistant Team Lead
Austin, TX
NetSpend/ Jan 2019 to Aug 2022
Trained new team members, tracked current team members' skills achievement, verified safe operating practices and reported and analyzed work-related injuries. Fostered positive employee relationships through communication, training and development coaching.
Assigned projects and distributed tasks to team members as per area of expertise. Reviewed completed work to verify consistency, quality and conformance. Created and distributed monthly, quarterly and annual reports to management regarding performance.
Completed daily quality assurance duties to provide feedback for improvements. Correspondence Clerk
Austin, TX
NetSpend/ Jan 2017 to Jan 2019
Operated mail processing equipment and manually sorted mail. Loaded letters into automated processing equipment and maintained continuous flow when feeding letters to be sorted.
Processed outgoing shipments to meet requirements of delivery providers such as USPS, UPS and FedX.
Received, sorted and organized incoming letters and packages. Received incoming mail, sorted packages and delivered items to appropriate staff members.
Processed data and work orders before completing tasks. Assisted with customer requests and answered questions to improve satisfaction. Document Specialist
Austin, TX
NetSpend/ Jan 2014 to Jan 2017
Completed documents and work requests according to company standards. Uploaded documents to control sites, tracked transmittals and coordinated revisions. Managed document processes through scanning, filing and transmitting while following all standard procedures.
Customer Service Representative
Austin, TX
NetSpend/ Aug 2012 to Jan 2014
Upheld quality control policies and procedures to increase customer satisfaction. Asked probing questions to determine service needs and accurately input information into electronic systems.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Consulted with customers to resolve service and billing issues. Set up and activated customer accounts.
Answered inbound calls, chats and emails to facilitate customer service. EDUCATION AND TRAINING
High School Diploma
Lbj High School May 1985
Austin, TX
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