Community Youth Programs & OD Specialist

Holly Wu

**** ***** **. ** **** CA ***** 619-***-**** *****************@*****.***

ORGANIZATIONAL DEVELOPMENT SPECIALIST CHANGE ENABLEMENT LEADERSHIP & TEAM EFFECTIVENESS

Organizational development and enablement professional with experience strengthening organizational capability through consultative partnership, structured problem-solving, and scalable training and workflow improvements. Known for building trust with leaders and cross-functional stakeholders to clarify needs, close capability gaps, and improve adoption of tools, processes, and performance expectations. Experienced facilitating webinars and enablement sessions, as well as delivering in-person soft skills training to diverse audiences. CORE CAPABILITIES

Organizational Development (OD) Consulting Support Organization Design Support & Role / Workflow Clarity Team Effectiveness & Leadership Enablement

Change Enablement, Adoption & Communication Planning Needs Assessment & Skills Gap Identification

Instructional Design Support & Learning Reinforcement Facilitation (Virtual + In-Person)

Program Implementation & Continuous Improvement

Stakeholder Influence & Partnership

Metrics, Reporting & Executive Summaries

TOOLS & SYSTEMS

Microsoft 365 (Teams, SharePoint, PowerPoint, Excel) Salesforce Tableau Google Workspace Zoom Canva

SELECTED OD + ENABLEMENT PROJECTS (HIGHLIGHTS)

Enablement & Training Delivery: Led virtual webinars and enablement sessions to support learning adoption, improve consistency, and reinforce best-practice execution across teams and partners.

Soft Skills Training (In-Person): Delivered in-person soft skills training sessions for college students, strengthening communication, professionalism, confidence, and workplace readiness. Program Adoption Support: Developed repeatable tools, documentation, and structured communication to improve adoption of workflows and reduce confusion during changes. Cross-Functional Operating Rhythm: Built recurring stakeholder review cadences to increase accountability, clarify priorities, and improve follow-through across teams. Experience

VIGILAIGENT Remote

Sales & Partnerships Director Feb 2025 Present

Serve as a consultative partner to leaders and cross-functional stakeholders by clarifying problems to solve, aligning priorities, and driving follow-through on improvement initiatives. Lead cross-functional collaboration across sales, operations, finance, and support to improve organizational readiness, execution consistency, and stakeholder experience. Strengthen team effectiveness by standardizing workflows, expectations, documentation, and reporting routines to reduce friction and improve delivery coordination. Support enablement and adoption by leading webinars and enablement sessions that reinforce operational standards, execution best practices, and program consistency. Track performance through structured reporting and stakeholder reviews, improving transparency, accountability, and decision-making. TECHINSIGHTS Remote

Sales Director Jul 2023 May 2024

Directed planning and execution across a $2.5M portfolio, improving operational alignment and delivery predictability through structured tracking and stakeholder engagement. Improved execution and team performance by implementing standardized reporting, documentation routines, and workflow expectations across internal contributors. Supported change and adoption by partnering cross-functionally to streamline scheduling, communication, and internal processes that increased consistency. Produced clear summaries and metrics visibility for leadership to support planning, resourcing, and performance improvement decisions.

across teams.

CLOUD CONSTELLATION Remote

Program Consultant / Director of Business Development (Contract) Sep 2020 May 2024 Coordinated multidisciplinary technical and administrative stakeholders, reinforcing consistent execution through documentation, communication planning, and stakeholder alignment. Supported process improvement initiatives that strengthened organizational readiness, resource coordination, and operational execution in high-accountability environments. Partnered across teams to identify workflow gaps, clarify roles/responsibilities, and improve cross-functional performance.

XCEPTIONAL San Diego, CA

Enterprise Operations & Client Success Manager Sep 2021 Jan 2023 Supported enterprise service delivery through cross-functional partnership, structured communication, and consistent execution tracking.

Designed SOPs and performance tracking tools that increased efficiency and consistency by 10%. Partnered with internal engineering and service stakeholders to improve resolution speed, communication clarity, and account outcomes.

COGENT COMMUNICATIONS San Diego, CA

Account & Operations Executive Jan 2017 May 2019 Managed execution and service delivery across enterprise accounts through cross-functional partnership, consistent communication, and structured workflow coordination. Improved operational consistency by developing process documentation and performance tracking methods that increased efficiency and execution reliability. Collaborated with internal engineering and service teams to align resources, manage escalations, and improve outcomes for customer-facing delivery. TERADATA San Diego, CA

Enterprise Program Coordinator / Business Development Manager Feb 2014 Jan 2017 Supported enterprise programs through operational coordination, documentation management, stakeholder alignment, and readiness planning.

Contributed to operational standards that improved consistency in secure, high-expectation environments requiring strong execution discipline. Provided leadership updates on program progress, risks, and improvement opportunities tied to execution and organizational performance.

Education

Bachelor of Science in Business Administration Summa Cum Laude West Coast University, Anaheim, CA August 2023

Community & Leadership

Domestic Violence 911 Response Team Volunteer Crisis Support Board of Directors, Mounarath-Powell Dance Arts Education & Community Engagement Public Speaker, Advocate and Trainer of Soft Skills

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