Client Relations and Office Manager Resume Title

LINDA SANDERS

**** ********* ****, ******’s Plantation, St. Cloud, GL 34772 Tel: 407-***-**** Email: *********@******.*** SUMMARY

Exceptional interpersonal and communication skills with the ability to interact with all age ranges and levels of society including national and international dignitaries, and captains of industry, establishing great relationships both professionally and personally. Focused on promoting customer satisfaction through exceptional service and problem solving. High level administrative and office skills. Computer literate. G

HIGHLIGHTS • Proficient Word Processing

• Excel Management Skills

• Excellent Communicator

• Friendly, Professional Demeanor

• Problem solving

• Organized and able to prioritize

• Knowledge of Excel Spreadsheets

• Office Management

• Negotiate contracts with Tour Operator

agents and 3rd Party Receptives

• Multi-tasker

• Able to handle pressure and time

management

EXPERIENCE

Jan 2007 to Current Reservations and Office Manager - Majestic Villa Services – Orlando Attractions Area, Florida

• Proficient in all areas of short-term vacation rental management and rentals

• Establishing and maintaining relationships with new and existing property investors/homeowners

• Marketing properties via website and through establishing relationships with many tour operator agents and 3rd party portals to maximize income for homeowner/investor.

• Ensuring properties maintain highest occupancy throughout the year

• Knowledge of Ciirus reservations software

• Handling all reservations paperwork and administration

• Ensuring guest satisfaction in resort

• Ensuring guests respect the rental property, maintaining its integrity and security during their stay.

• Handling any in resort issues quickly and efficiently. June 2012 to Current REALTOR® - Part Time -EXIT Realty Champions - Orlando Attractions Area, Florida

• Establishing and maintaining strong relationships with a wide range of buyers and sellers

• Establishing strong relationships with a range of professionals

• Strong Negotiation skills

• Reading and raising of contracts and other legal documents.

• Continual Education on Real Estate Laws, Practices and Compliance

• Excellent time management

• Using specific real estate software and systems

May 2000 – Dec 2006 College Tutor – Word Processing and Microsoft ICT -City of Wolverhampton College – Wolverhampton, UK

• Teaching basic level ICT Microsoft both on Campus and in Outreach

• Teaching age range 14- year-old disaffected teenagers to 93-year-old seniors

• Exam Proctor/Invigilator

• Marking and assessing students

• Creating Independent Learning Plans for each student

• Creating handouts and teaching aids

• Mentoring trainee tutors

• Marketing the college to establish new and extended classes in outreach

• Encouraging students to progress to higher proficiency classes and qualifications January 1999 – July 2000 Secretary (Part-Time) - Long Ley Primary School – Wolverhampton, UK

• Student Enrollment

• Handling cash/maintaining budgets – school dinners, trips

• Stock control and distribution

• Establishing relationships with staff, students and their parents/guardians

• All administration and documentation

• First Aid

• Unofficial School Principal during Principal’s extended leave due to illness EDUCATION

October 2001 – 2004

October 2000 – May 2001

University of Wolverhampton

• Certificate in Further & Higher Education

City of Wolverhampton College

• City & Guilds Certificate in Adult Education

• Royal Society of Arts Diploma

OTHER RECOGNITIONS

2015, 2016, 2017, 2018

2014

The Osceola Hospitality Award in recognition of exceptional performance, commitment and achievements in the hospitality and tourism industry Kissimmee Is Me Ambassador – Spirit of Hospitality Award for the continual and consistent promoting of St Cloud & surrounding areas to tourists and visitors. INTERESTS St. Cloud & Greater Osceola Chamber of Commerce – I have been an active member since 2009 and have been Secretary of networking leads group

(including The Leads Group) since 2010. I am a regular volunteer at the St cloud Xmas Parade. I enjoy reading, fitness, gardening and BEFORE COVID - going to theater and the movies, travel

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