Sales Administration & Customer Service Leader

SHERKIRA EDWARD

Cedar Heights, Vieux Fort, Saint Lucia

Phone: 758-***-**** Email: *********@*****.*** PROFESSIONAL SUMMARY

Detail-oriented and reliable professional with strong experience in supervision, sales administration, cash handling, and customer service. Proven ability to manage large cash transactions, supervise teams, maintain accurate financial and administrative records, and deliver high-quality customer support in fast-paced environments. CORE COMPETENCIES

Cash Handling & Reconciliation • Sales Administration & Reporting • Microsoft Excel & Office Suite • Team Supervision & Staff Training • Customer Service & Client Relations • Email & Document Management • Data Entry & Record Keeping • Basic Accounting & Numerical Accuracy PROFESSIONAL EXPERIENCE

iTrader Interact — Supervisor / Sales Administrator October 2025 – January 2026

- Supervised and supported a team of five staff members to ensure smooth daily operations

- Handled and monitored large sums of cash with strict accuracy and accountability

- Performed daily cash balancing, reconciliation, and reporting

- Assisted with hiring, onboarding, and training new employees

- Prepared and managed staff contracts and administrative documentation

- Maintained accurate sales and operational records using Microsoft Excel

- Managed professional email correspondence and provided administrative support to management

Itel International — Sales / Customer Service Representative October 2022 – September 2024

- Managed customer accounts and maintained accurate service records

- Resolved customer complaints professionally and efficiently

- Recommended products and services based on customer needs

- Maintained performance standards in a fast-paced environment Hailee’s Clothing Store — Sales Representative

March 2020 – May 2020

- Operated cash register and processed customer transactions accurately

- Handled cash and card payments and assisted customers with purchases

- Maintained a clean and organized store environment EDUCATION

Micoud Secondary School

Subjects: English, Mathematics, Principles of Business, Office Administration, Spanish, Social Studies, Food & Nutrition

REFERENCES

Available upon request

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