Corporate Training and Talent Development Leader

Claude E. Moore, Jr.

San Tan Valley, AZ · 480-***-****

**********@*****.***

Dedicated and energetic corporate trainer with over 10 years of experience in talent acquisition, learning and development. Skilled in creating an active learning atmosphere that incorporates current learning trends to yield optimal learner outcomes. Proven ability to assess employee performance and motivate, engage, and inspire learners to perform at their best. Seeking a position that enables me to effectively progress the technical, communication, and people skills of the employees within the corporation.

Experience

June 2024 - April 2025

Claims Express Associate, State Farm Insurance

- Processed and managed an average of 75+ auto and property claims daily, maintaining a 95% customer satisfaction rating

- Utilized Power Automate system to streamline claims processing and improve workflow efficiency

- Demonstrated exceptional customer service skills while handling sensitive situations and explaining complex insurance policies

- Collaborated with cross-functional teams to ensure accurate claims resolution and optimal customer experience

- Consistently met or exceeded performance metrics for call handling time and quality assurance standards

October 2023 – June 2024

Customer Advocate I, Carvana

- Act as face of Carvana, providing a positive and memorable in-person experience for customers receiving their newly purchased vehicles

- Go above and beyond to ensure customer satisfaction and deliver a unique, non-traditional car buying experience

- Represent Carvana with professionalism and enthusiasm, serving as the first point of contact for customers engaging with Carvana in person

May 2018 – July 2023

Corporate Trainer, Ciox Health/Datavant

- Spearheaded blended learning solution that increased Customer Service new hire employee retention by 35%

- Delivered operations training to new and temporary hires in a classroom and virtual setting across disciplines: call center, chart quality, electronic medical records (EMR) remote with class sizes ranging from 25-100 per adult learner group

- Facilitated ongoing, remedial, and upskill training for new policies, procedures, best practices and learning tools for all functional teams

- Performed post-go live quality and accuracy assessments to identify and address training gaps and reinforce expected behaviors

- Designed 10-day course curriculum for new hire onboarding to meet organizational needs and client requirements

- Partnered with Operational Leaders to align on hiring goals, training plans, performance expectations and performance results

October 2010 – April 2018

Talent Acquisition Partner, Just Believe Sports (JBS)

- Scouted, recruited, trained, and conditioned prospective talent for high school girls' AAU basketball program

- Coordinated coaching clinics, athletic training camps, certified tournaments events across Western division

- Monitored players' academic performance to ensure eligibility requirements are met and maintained

- Monitored players' athletic performance and created strategic plan to improve targeted skill sets

- Fostered a culture of good sportsmanship and teamwork while building fundamental life skills and values

Education

March 1991

Bachelor of Arts (B.A.) Communication, New Mexico State

June 1989

Associate of Arts (A.A.) Communication, American River College

Skills

- Leadership

- Customer Service

- Small-Large Group Facilitation

- Coaching and Feedback

- Time Management

- Learning Management Systems (LMS)

- Claims Processing

- Insurance Industry Knowledge

Activities

Hydr8 the Homeless, Phoenix, AZ

2022 - Present

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