Client Service Specialist Remote & Call Center Expert

Kellie Shelby

Virginia Beach, VA

Phone: 757-***-****

Email: *************@*****.***

Client Service Specialist Customer Support

Customer-focused client service professional with 2+ years of experience supporting high-volume service environments. Proven ability to manage 40+ inbound calls per day while achieving a 25% first-contact resolution rate. Skilled in call handling, issue resolution, CRM documentation, and delivering consistent, professional service in remote or call center settings.

Remote & Call Center Skills

Inbound & Outbound Call Handling

High-Volume Call Environments (40+ calls/day)

Customer Support & Client Relations

Issue Resolution & De-Escalation

CRM & Customer Database Management

Account Updates & Accurate Data Entry

Scheduling & Calendar Coordination

Payment Processing

Policy & Procedure Communication

Time Management & Productivity

Multitasking in Fast-Paced Settings

Professional Experience

Client Service Specialist

Mid Atlantic Dermatology and Laser Center – Virginia Beach, VA

07/29/2025 – 12/09/2025

Managed 40+ inbound calls daily assisting clients with scheduling and service inquiries.

Achieved a 25% first-contact resolution rate.

Entered and updated customer information accurately.

Explained policies clearly to reduce repeat calls.

Client Service Specialist

OrthoVirginia – Virginia Beach, VA

10/30/2024 – 06/06/2025

Handled high-volume inbound calls.

Supported scheduling, account updates, and documentation.

Collected payments and addressed billing questions.

Resolved client concerns professionally.

Education

Associate’s Degree in Business Management

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