Administrative & Helpdesk Specialist with 8+ Years Experience

Tiffany Ofodile

Duluth, GA 404-***-**** **************@*****.***

PROFESSIONAL SUMMARY

Experienced Administrative and Helpdesk Support Professional with over 8 years of combined experience supporting enterprise users across corporate, healthcare IT, travel systems, and legal recruiting environments. Skilled in troubleshooting technical issues, supporting staff training, managing service tickets, and providing administrative and operational support. Known for strong communication, professionalism, and strict adherence to IT security and confidentiality standards.

PROFESSIONAL EXPERIENCE

Administrative Assistant

The Clorox Company — Alpharetta, GA

November 2025 – Present

- Provide administrative support to corporate teams, including scheduling, calendar management, and meeting coordination

- Prepare and manage documentation, reports, and internal communications

- Serve as a point of contact for internal stakeholders, ensuring timely responses and task follow-through

- Support day-to-day office operations and cross-functional initiatives

- Maintain accurate records while handling sensitive and confidential information

- Assist leadership with operational tasks to improve workflow efficiency

Legal Assistant / Legal Recruiting Coordinator

The RMN Agency — Atlanta, GA

December 2023 – March 2025

- Supported full-cycle recruitment for paralegals, legal assistants, and attorneys across multiple practice areas

- Screened resumes, conducted initial candidate interviews, and evaluated candidates based on client requirements

- Coordinated and scheduled interviews between candidates and hiring law firms

- Maintained recruitment pipelines and candidate records within applicant tracking systems (ATS)

- Drafted and posted legal job openings across recruiting platforms and professional networks

- Communicated with candidates regarding job expectations, hiring timelines, and onboarding processes

- Assisted with offer letters, background checks, and onboarding documentation

- Ensured confidentiality and compliance with legal, ethical, and recruiting standards

- Provided administrative and documentation support to recruiting leadership

Helpdesk Support Analyst

ECE Pharmaceuticals — Remote

June 2019 – October 2023

- Provided frontline helpdesk support for Clinical Research Representatives and administrative staff across multiple locations

- Troubleshot application, account, and workflow issues to ensure access to training systems and internal platforms

- Delivered remote desktop support for computers, printers, and mobile devices

- Managed incidents and service requests using ServiceNow while meeting SLA guidelines

- Assisted with system updates, onboarding support, and training materials for new hires

- Conducted basic user training sessions and maintained documentation to enhance staff proficiency

- Maintained compliance with organizational IT security and privacy policies

- Ensured high user satisfaction through timely, clear, and professional technical support

Helpdesk Support Specialist (Travel Services)

Bakkt — Alpharetta, GA

January 2017 – May 2019

- Provided helpdesk support for corporate flight bookings, hotel reservations, and car rental services

- Assisted users with booking issues, itinerary changes, cancellations, and travel policy inquiries

- Troubleshot system access and application issues related to travel platforms

- Served as a primary point of contact for time-sensitive travel support requests

- Documented incidents, resolutions, and follow-ups in ticketing systems

- Delivered professional customer service to ensure uninterrupted business travel

EDUCATION

Georgia State University

Expected Graduation: December 2026

SKILLS

Helpdesk & Technical Support • Remote Desktop Support • Incident & Ticket Management (ServiceNow) • Application & Workflow Troubleshooting • Administrative & Executive Support • Staff Training & Onboarding • Customer & Client Support • Scheduling, Coordination & Calendar Management • Recruitment & Talent Acquisition (ATS, Resume Screening, Candidate Interviewing) • Travel Booking Systems (Flights, Hotels, Car Rentals) • IT Security & Compliance (HIPAA & Data Privacy) • Documentation & Reporting • Professional Communication & Stakeholder Support

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