QA Analyst & Systems Engineer 11+ Years in Agile Environments
Resume:
Brandon Leonard
St. Peters, MO
*******@*****.***
Results-oriented QA Analyst and Systems Expert with over 11 years of experience ensuring the quality, stability, and reliability of complex software platforms. Expert in Manual Testing, Regression Testing, and the full SDLC within high-velocity Agile environments. Proven track record of leveraging JIRA to execute rigorous testing protocols, identify defects, and bridge the gap between manual verification and automated regression for critical enterprise applications.
WORK EXPERIENCE
Qflow Systems LLC St. Louis, MO
Systems Engineer February 2016 – January 2026
Execute and document comprehensive UAT and Regression Testing protocols, ensuring zero-defect production releases for high-velocity software cycles.
Acted as CRM owner and Customer Success team contributor, supporting customer onboarding, issue tracking, and post-deployment success through fast data-driven insights and UAT feedback.
Identify and validate complex system defects, collaborating aggressively with development teams using JIRA and Atlassian tools to prioritize bug fixes and regression impact.
Validate backend data integrity and system performance by utilizing SQL for API Testing and monthly performance reporting, ensuring 100% data reliability.
Lead Functional Testing and Exploratory Testing initiatives to monitor system performance, implementing proactive maintenance that improved platform uptime to 99.9%.
Configure and patch networked applications within a live environment, bridging the gap between manual workflows and automated monitoring tools like Selenium.
SwiftLink St. Louis, MO
Technical Support Specialist September 2014 – January 2016
Identify and document critical software defects during the SDLC, facilitating rapid validation of bug fixes and improving overall product stability.
Diagnose and resolve complex software and network issues by performing functional testing and troubleshooting within remote business environments.
Validate successful deployment of integrated business software, ensuring seamless user experience and strict adherence to quality standards.
EDUCATION
Columbia College Columbia, MO
Bachelor of Science in Computer Information Systems May 2014
ADDITIONAL SKILLS
QA & Software Testing: Manual Testing, Regression Testing, Functional Testing, Exploratory Testing, API Testing, User Acceptance Testing (UAT), Bug Identification, Test Case Documentation
Tools & Platforms: JIRA, Atlassian Suite, Hubspot, SQL
Methodologies & Industry: High-Velocity Release Cycles, Continuous Improvement, Regression Impact Analysis
Technical Infrastructure: Systems Installation & Configuration, Network Troubleshooting, Hardware Maintenance, Enterprise Software Support
CERTIFICATIONS
Microsoft Certified IT Professional (MCITP)
CompTIA A+
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