Front Office Coordinator and Admin Specialist
Resume:
LISA
PEARSON
*************@*****.***
Mtn. Home, AR 72653
Bold Profile
Assisted front office operations by providing exceptional customer service and support. Managed multiple tasks efficiently in high-pressure environments. Contributed to a positive office atmosphere through approachable and professional interactions.
PROFESSIONAL SUMMARY
SKILLS
• Front Office Management
• Customer Service
• Patient Relations
• Office Organization
• Insurance Verification
• Sensitive Information Handling
• Microsoft Office
Arkansas State University Mountain
Home
Mountain Home, AR
N/A: Business Management
Delaware Community College
Media, PA
N/A: Business Management
EDUCATION
A Family Dental Care Center - Dental Receptionist
Norristown, PA • 09/2025 - Current
Brookwood Dental - Dental Front Office Receptionist Lansdale, PA • 01/2024 - 06/2025
WORK HISTORY
Managed patient scheduling and appointment confirmations to optimize office efficiency.
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Coordinated insurance verification and processing for seamless patient experiences.
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Assisted in maintaining electronic health records, ensuring accuracy and confidentiality.
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Trained new staff on office protocols and customer service standards to enhance team performance.
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Answered telephone calls to offer office information, answer questions, and direct calls to staff.
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Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
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Handled sensitive situations professionally such as discussing treatment costs or past-due account balances with patients to ensure a satisfactory resolution.
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Greeted patients and conducted check-in procedures to ensure smooth office operations.
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Managed appointment scheduling and confirmed patient visits to optimize daily workflow.
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Processed insurance claims and coordinated benefits verification for effective patient billing.
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Educated patients on treatment plans, procedures, and post-visit care instructions to enhance understanding.
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Trained new front office staff on operational procedures and software systems to streamline onboarding process.
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Minimized missed appointments through consistent reminder calls or emails to confirm upcoming visits or reschedule if necessary.
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Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
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Dentists On The Hill - Front Office Coordinator
Chestnut Hill, PA • 03/2023 - 11/2023
Dr. Michael Rocheleau, DMD And Dr. Judy Buxton, DMD - Dental Office Manager
Bryn Mawr • 12/2020 - 03/2022
Contributed to a pleasant atmosphere by greeting patients upon arrival, providing them with relevant paperwork, and guiding them through the check-in process.
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Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
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• Collect patient and client documents and information upon referral. Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
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Welcomed patrons and immediately offered assistance by asking open-ended questions.
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• Monitored office supplies by checking inventory and placing orders. Offered technical support and troubleshot issues to enhance office productivity.
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Performed monthly financial reporting and recorded payments to keep accounting system updated.
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Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
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Maintained patient data with required regulatory chart documents, personal information and treatment consultation documentation.
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Executed operational standards flawlessly in full compliance with established policies, procedures and government regulations.
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Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
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Maintained positive customer relations by addressing problems head- on and implementing successful corrective actions.
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Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
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Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
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