Versatile Customer Service Professional with Strong Communication
Resume:
Valerie Parson
Buffalo NY *****
**********@*****.***
Objective
Seeking Customer Service position where I can maximize my people oriented experience, problem-solving, organizational and communication skills to enhance to company operations.
Education
Adult Learning Center, (General Education Diploma) June 2001
Computer Skills
Familiar with Microsoft Office (Word, Excel, Outlook, Power point)
Excellent organizational, communication and project management skills
Work Experience
Liberty Yellow Cab (Cab Driver) Buffalo, New York Aug 2015 - Currently
Picked up passengers and drop them off to assigned places
Assist passengers in embarking and disembarking
Assist passengers with luggage loading and unloading
Kept in constant communication with the dispatch office
Direct Capitol Services (Customer Service Rep.) Buffalo, New York Jan 2015 - Sep 2015
Operated multi- line phone system and typed memos for management
Updated customer records with data entry and tracked accounts
Averaged 80-100 inbound & outbound calls daily
Dealt with customer service issues and resolved customer inquires
Direct Capitol Services (Point Caller) Buffalo, New York Feb 2010 – Jan 2013
Set up payments and arranged repayment programs for customers with financial hardship
Averaged 80-100 inbound & outbound calls daily
Performed skip tracing to locate customers with delinquent accounts
Transferred calls to closer to complete account collection activities
Maximum Health Care (Certified Nursing Assistant) Buffalo, New York Sep 2002- April 2006
Provided nursing assistance to residents in a long term care facilities and hospitals issues new
Assisted patients with grooming, bathing, feeding, dressing and house keeping
Adhered to safety guidelines; completed hospital’s three-hour Patient Safety Training
Complied with HIPAA standards in all patient documentation and interactions.
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