Customer Service
Resume:
Rosa Ramos
Las Vegas, NV *****
***********@*****.***
Professional Summary
Customer service professional with 20+ years of experience in travel coordination, client relations, and office administration. Skilled in GDS platforms (Sabre, Amadeus, Navitaire), data entry. Bilingual in English and Spanish, with a proven ability to deliver exceptional service, resolve issues quickly, and manage complex logistics.
Authorized to work in the US for any employer
Work Experience
Specialized Travel Counselor
American Express Global Business Travel-Las Vegas, NV July 2022 to November 2024
• Arrange domestic and international travel for air, car, rail, and hotel accommodations.
• Provide consultative travel solutions tailored to client needs.
• Manage bookings using Sabre, Amadeus.
• Research travel trends, destinations, and visa requirements to deliver accurate, updated information.
• Resolve client inquiries promptly to maintain high satisfaction. Business Owner/Manager
Fashion Spice 702 Boutique LLC-Las Vegas, NV
November 2018 to August 2022
• Founded and managed a retail boutique overseeing daily operations, inventory, and customer service.
• Created and implemented marketing campaigns, increasing sales and brand awareness.
• Negotiated vendor contracts to optimize pricing and reduce costs.
• Managed budgets, cash flow, and financial records. Passenger Service Agent
Service Air LLC/ DALGS-Las Vegas, NV
April 2011 to November 2018
• Assisted passengers with check-in, boarding, and special service requests.
• Provided information on flight schedules, delays, and cancellations.
• Ensured compliance with airline procedures and regulations.
• Arrange domestic and international travel for air, rail, and hotel accommodations.
• Research travel trends, destinations, and visa requirements to deliver accurate, updated information. Office Manager
Mobile Ultrasound Service Technologies-Elmwood Park, NJ January 1990 to June 2010
• Directed daily office operations, including payroll, accounts payable/receivable, and scheduling.
• Maintained confidential employee and patient records in compliance with privacy laws.
• Negotiated vendor contracts, reducing supply costs by 15%.
• Supervised administrative staff and implemented process improvements. Education
Teacher (Bachelor's degree)
College of Southern Nevada-Las Vegas, NV
September 2025 to Present
High school diploma
Eastside High School-Paterson, NJ
September 1980 to June 1984
Bachelor's degree
Skills
• Organizational skills
• Data Entry, Payroll, Travel Reservations, Office Management, Ticket Agent, Inventory,Payables,Receivables
• Medicare
• LMS, Navitaire, All Microsoft Office, GDS Amadeus, Sabre, AS400,GoNow3
• Computer literacy
• Key Performance Indicators
• Hotel experience
• Travel planning
• Travel industry
• Microsoft Office
• Global distribution systems (GDS)
• Sales experience within healthcare
• Microsoft Word
• Sabre Global Distribution System
• Travel agent experience
• Customer complaint resolution
• Customer service
• Travel planning software
• Online booking platforms
• Microsoft Teams
• Phone communication
• Time management
• Computer operation
Languages
• Spanish - Expert
• English - Expert
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