Customer Service & Support Professional with Leadership Experience
Resume:
Ashley Zuidema *************@*******.***
Zeeland, MI 49464
EDUCATION
American Writers & Artists Institute Completed Course: 12/2025
Certification in Copywriting – AWAI Method for Copywriting
Grand Valley State University Commencement Date: 12/2022
Master's in Education – Instruction and Curriculum GPA: 3.945
Baker College Center for Graduate Studies Commencement Date: 08/2017
Master's in Business Management – Human Resource Management GPA: 2.975
PROFESSIONAL EXPERIENCE
Adecco Staffing
11/2024 – Present
Remote Data Analyst, Ann Arbor, MI
Search university websites and gather information regarding courses, faculty, and research. Compile information into a document based on the Manager's instructions. Use discretion and follow the team's instructions to obtain relevant information. Clean the data, format it as needed, and perform other duties as required.
Adecco Staffing
10/2024 – 12/2024
Remote Call Center Representative
Conducting political calls, completing polls and surveys, and fundraising efforts. Extremely part-time hours. Utilizing RingCentral for communication purposes.
Holland Public Schools - West Elementary School
07/2023 – 11/2024
Medical Aide 1:1, Holland, MI
Maintain the student's glucose levels daily, communicate with the school nurse, ensure the student has adequate water intake throughout the day, enter the student's glucose numbers into a combined spreadsheet, assist the student with glucose levels by walking or sitting as needed, and monitor the student's glucose levels using the provided medical device.
Holland Public School - Middle School
11/ 2021 – 07/2023
Instructional Assistant 1:1; Building sub; Test Center Coordinator, Holland, MI
Assisted student in maintaining focus on work, Maintained visual watch during student lunch to ensure safe swallowing, Helped students with in-class work, Communicated with teachers to make sure students had adequate notes, Communicated with teachers regarding the administration of the test, Maintained school-wide spreadsheet for testing students, Proctored Star, MStep, PSATs, and classroom tests, Provided students with a quiet testing environment, Building substitute as needed for building teachers.
EDUSTAFF
AUGUST 2020 – NOVEMBER 2020
English Teacher Substitute/EDU Staff Grand Rapids, Michigan
Assist students with research and planning activities related to coursework, developing plans and activities to assist in proper learning opportunities. Actively participate in learning improvement opportunities and improvement processes, verify student attendance on the district record and submit electronically promptly, provide students with the necessary materials and data in developing suitable projects based on the required curriculum.
FEBRURY 2021 – May 2021
Reading Tutor/ Sylvan Learning Center Grandville, Michigan
Assist the student in reading education on the Sylvan Learning platform, assist the student in reviewing the education program, and review the information provided. Provide feedback to the student, perform other duties as assigned, and conduct Online learning with the student via a virtual learning platform.
FEBRUARY 2020 – AUGUST 2020
Assistant Store Manager/Dollar General Zeeland, Michigan
Demonstrated customer service skills, Screened applicant resume’s and conducted interviews, Collaborated and organized with vendors to meet needs and expectations, Trained new employees on computerized cash-register system, Managed details of keeping inventory sorted, shelved, tracked, Prepared financial reports daily, Maintained and updated payroll daily, Sustained daily cash deposit, bank slips, and financial handling, Assisted customers with locating items in the store, Provided customers with opportunities for outside resources when necessary.
NOVEMBER 2019 – JANUARY 2020
Customer Service Specialist/ Michaels Holland, Michigan
Delivered excellent customer service, Responded to customers request for product information and location, Restocked and organized front end isles to promote sales, Processed payments, Increased customer loyalty through rewards program, Adding additional customers to rewards by ensuring accurate and efficient information into company systems, Consistently improving customer satisfaction through expert conflict resolution, Creating ease of shopping maintain shelf cleanliness on the floor, Established relationships with clientele while creating new relationships with new.
SEPTEMBER 2018 – 2019
Customer Service Specialist/Petco Holland, Michigan
Demonstrated and provided excellent customer service, Provided a quick and efficient checkout experience for the customer, Reviewed and restocked products in the front lanes to promote sales, Trained new employees on computerized cash-register system, Assisted customers complete purchases, locate items join rewards programs to encourage loyalty, Checked and identified identification process to meet state regulation of small animal sales, Processed POS sales including checks, cash, and credit card sales, Responsible for greeting customer upon entry and thanking them for shopping with upon exiting store, Providing customers with the right pathway to making sure that they have everything they need for their animal to ensure satisfaction.
JULY 2017 – NOVEMBER 2017
Call Center Representative/Allied Business Services Zeeland, Michigan
Advising debtor of possible consequences of non-payment, Securing past due payments on various clientele accounts, Ensuring contact information is accurate and up-to-date, Providing correct and appropriate information, Making an average of 50 calls in a day to collect outstanding debt, Working with upper management to improve strategies, and handling a variety of calls from different backgrounds daily.
FEBRUARY 2016 – JULY 2017
Call Center Representative/True Green Hudsonville, Michigan
Demonstrated excellent customer service skills, problem-solved in escalated situations, Upselling products to customers when approached with lawn issues, provided accurate and appropriate information, resolved customer complaints, worked with upper management to provide excellent customer satisfaction, collaborated with the lawn care team to support customer needs, and supported the center service team with escalated calls.
DECEMBER 2013 – OCTOBER 2015
Call Center Representative/Operations Specialist/Dialogue Direct Holland, MI
Demonstrated excellent customer service skills, Problem solved in escalated situations, Provided customers with insurance information, Provided accurate and appropriate information, Resolved customer complaints, Worked with upper management to provide excellent customer satisfaction, Quickly promoted to operations specialist, Maintained call-times, Maintained CSR’s hold-times, Provided daily reports from previous nights call times, Effectively organized an companywide Pink-Out for breast Cancer Awareness, Maintained up-to-date records at all time.
MARCH 2002 – MARCH 2012
Office Assistant/Leisure Estates, Holland, Michigan
Demonstrated customer service skills, Accepted and entered rental payments, Prepared daily bank deposit slip for drop, Worked with vendors to meet their needs, Provided walk-through visual preview of model homes to prospective residents, Maintained daily financial reports, Answered phones with friendly and inspired greeting, Updated and maintained extensive filing system, Collaborated with residents for clubhouse rental, Problem solved as necessary when need arrived.
FEBRUARY 2007 – JULY 2009
Office Assistant Manager/ Holland Town Center, Holland, MI
Collaborated with store owners to successfully be effective, Worked with vendors to maintain licenses and sign-in, Effectively planned and scheduled events at the center, Maintained monthly, weekly and daily reports forwarded on to corporate office, Effectively worked with outside vendors to distribute advertising, Reviewed weekly payroll before submission, Previewing applicants for hire before interview, Assisted customers in locating stores in center, Answered questions, comments and/or concerns, Provided customers with opportunities for outside resources when necessary.
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