Career-Focused Customer Experience Coordinator

Mary Ann Easter

Berryville, AR *****

**************@*****.***

+1-870-***-****

Authorized to work in the US for any employer

Work Experience

*Private Caregiver

Faith Hope & Love Senior Care-Berryville, AR

November 2021 to May 2025

• Monitored residents' behavior and reported any significant changes to the appropriate supervisor or healthcare professional

• Assisted residents with daily living activities such as bathing, grooming, and dressing

• Collaborated with healthcare professionals, family members, and other staff members to provide comprehensive care for residents

• Documented all interactions, observations, and incidents accurately in resident files or electronic health records (EHR)

• Coordinated medical appointments for residents ensuring timely access to necessary healthcare services

• Managed crisis situations calmly while following established protocols

• Demonstrated empathy when addressing individual needs while maintaining professionalism Motel Manager

*Baldknobbers-Branson, MO

March 2019 to December 2020

• Managed daily operations, including scheduling, inventory management, and customer service

• Maintained high standards of quality control to ensure customer satisfaction

• Developed strong relationships with key stakeholders, fostering partnerships for business growth opportunities

• Oversaw the hiring process, conducting interviews and making hiring decisions based on qualifications and fit with company culture

• Resolved customer complaints or issues promptly while maintaining a positive brand image

• Managed multiple projects simultaneously within established timelines Education

Basic (High school diploma Ged)

NACC-Harrison, AR

June 1994 to August 1994

High school diploma or GED

North Arkansas Community College-Harrison, AR

October 1992 to October 1992

Skills

• Group home experience

• House cleaning assistance

• Hospice care

• Event sales

• Accounting and finance experience

• Productivity software

• Errand assistance

• Life insurance sales

• Meal assistance

• Toileting assistance

• Vital signs

• Dementia care

• Sales team management

• Data entry

• Event planning

• Mobility assistance

• Patient transport

• Geriatrics

• CRM system proficiency

• Patient care

• Caregiving - Caregiving experience (More than 20 years)

• Caring for individuals with Parkinson's disease

• Property management tools

• Organizational budget management

• Skin care

• Management

• First aid

• Meal preparation

• Providing care for clients - Clients cared for monthly (1-3 people)

• Experience with individuals with mental health conditions

• Health monitoring assistance

• Bathing assistance

• Wound care

• Marketing

• Hair care assistance

• Vacuuming

• Property leasing

• Outbound sales

• Live-in employment

• Dusting

• Assisting with ADLs

• Intellectual disabilities support

• Heavy lifting

• Direct support

• Profit & Loss statement

• Emotional support for ADL

• Managing hospitality operations budgets

• Home care

• Typing

• Food service

• Sales

• Working with people with disabilities

• Oral hygiene

• Senior care

• Manual handling

• Shaving (patient care)

• Microsoft Excel

• CPR

• Operations management

• Microsoft Word

• Blood glucose testing

• Workers' compensation

• Customer Service

• Phone communication

• Personal grooming assistance

• Independent living facility experience

• Mopping

• Dishwashing

• Microsoft Outlook

• Call center experience

• Fair Housing regulations

• Pet care

• Closing sales

• Sales negotiation

• Laundry

• Facilities maintenance experience within hospitality industry

• Phone etiquette

• Public relations

• Insurance sales

• Property management

• Time management

• Care plans

• Financial management report preparation

• In-home healthcare experience

• Grocery shopping assistance

• Profit and loss analysis

• Dressing assistance

• Negotiation

• Nail care

• Home & community care experience

• Administrative experience

• Medication management

• Medication administration

• Windows

• Working with people with developmental disabilities

• Communication skills

• Financial operations management

Certifications and Licenses

Driver's License

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