Operations Leader with Team Management Experience
Resume:
Stephen Edwards
Elkhart, IN *****
************@*****.***
Professional Summary
Experience in managing a team of 75 plus associates, Experience with process improvements (Lean Process, Kaizen, and/or Six Sigma) Excellent customer service, communication and interpersonal skills. Bachelor degree in Criminal Justice and seven years of managing. Industry experience in warehouse manufacturing, production and distribution, machinery and retail. Authorized to work in the US for any employer
Willing to relocate: Anywhere
Willing to relocate: Anywhere
Work Experience
Floor Manager P.A./Learning Trainer
Amazon Warehouse-Horn Lake, MS
November 2022 to Present
As a Floor Manager/ Learning Trainer I manage and support day to day operational tasks and monitor workforce. Train new associates and provide ongoing support with coaching team members to enhance performance and productivity. Staff 85 -90 associates monitoring the average Dock Door turnaround. I identify opportunities for process improvements and contribute ideas to enhance efficiency also implementing changes to improve operational procedures based on data analysis feedback. Address and resolve operational issues and escalates unresolved issues to the appropriate levels of management. Gather, analyze and report on key performance indicators (kpi) to assess operational performance. Ensure safety practices and adhere to compliance standards. Support audits and act as a point of contact between associates and management. And I support team leaders and managers in driving team engagement and morale also fostering a productive and collaborative team environment. Team Lead/Inventory Control Clerk
DHL-Memphis, TN
August 2021 to August 2022
As a Team Lead I perform daily inventory management procedures and duties. Coordinate physical inventory procedures and adjust system as necessary. Follow procedures to accurately adjust inventory for over/short, defective, and damaged products. Perform routine clerical assignments including filing invoices and maintaining records. Drove order picker/reach truck. Keep a safe and clean work area. Floor Manager/Exceptions Inventory Control
Williams-Sonoma, Inc.-Olive Branch-MS
June 2020 to June 2021
As the floor manager I would monitor and maintain current inventory level and create monthly inventory reports accurately, records the in and out of the items, and label inventory items that will be used. Also coordinate with the logistics team for purchase orders, stock transfers, deliveries, tagging, and processing. Keep a safe and clean work area.
Senior Account Executive Collection Agent
PORTFOLIO RECOVERY ASSOC-Jackson-TN
January 2014 to February 2018
Identifying potential customers. Handling complaints effectively and quickly. Negotiating about contracts. Overseeing team members and ensuring that all targets are met. Supervisor/Manager
Madison OAks Academy-Jackson, TN
73-bed psychiatric residential treatment facility designed for children and adolescents. Focusing on providing exceptional treatment and support to children adolescents and their families with a treatment team approach.
Education
Criminal (Bachelor's)
Lane College-Jackson, TN
August 1993 to May 2000
Skills
• MySQL
• Risk management
• Customer support specialist experience
• 5S
• Staff Training (7 years)
• Strategic Planning
• RF Scanner
• Dimensional measurements
• Store management
• Microsoft Outlook
• Cash handling
• Google Docs
• Microsoft Teams
• Productivity software
• Property management
• Hiring
• Pallet Jack
• Order processing
• Typing (6 years)
• Manufacturing company experience
• Grammar Experience
• Problem Resolution (10+ years)
• Microsoft Excel
• Production scheduling
• Outdoor work
• Sales presentations
• Food service
• Restaurant experience
• Leadership
• Communication skills
• Public speaking (10+ years)
• Heavy lifting
• Attention to detail
• Time management
• Organizational skills
• Quality assurance within manufacturing
• Climbing
• SQL
• Retail management
• Order Picker
• Process Improvement
• Manufacturing
• Salesforce
• Security
• Shipping & Receiving
• Production planning
• Restaurant management
• Non-technical user support
• Guest services
• SAP
• Shift management
• Team management
• Excellent attention to detail (10+ years)
• Microsoft Word
• Managing budgets in a finance role
• Manufacturing management
• Organizational budget management
• Employee retention
• Computer operation
• Hospitality
• Report writing
• Supervising experience
• Microsoft Office
• Root cause analysis
• Communication skills (10+ years)
• 3PL
• Google Sheets
• ISO standards
• Food service management
• Staff performance monitoring
• Warehouse supervisor experience
• ERP systems
• Give and receive feedback (10+ years)
• Management
Certifications and Licenses
Forklift Certification
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