Sales, management, logistics, dispatching, warehouse

Todd Cohan

North Chicago, IL *****

224-***-**** *********@*****.***

SALES/LOGISTICS/OPERATIONS/PURCHASING QUALIFICATIONS SUMMARY Knowledgeable sales, logistics, customer service, inventory, and purchasing manager. Team leader, partner, with innovative ideas and visionary approach to implementing new business strategies to develop strong relationships and increase sales, profitability, customer satisfaction, and efficiency. Not afraid to

“roll up his sleeves” and do what it takes to ensure success. PROFESSIONAL EXPERIENCE

Salvation Army ARC, Waukegan, IL Jan 2023-Current

Assistant Dispatcher (Acting Dispatcher/Production Assistant) Monitor DSS donations and activity as to be efficient and productive with our pick-up and store services. Coordinate with stores as to servicing them with product and ragging them out. Work with Production Assistants and Director of Operations to run an efficient production and donation support operation.

Route donations and Estate Sales into the DSS and monitor Production Assistants.

Review all donation tickets for donations and accuracy.

Contact donors to review donation tickets, Salvation Army Policies, and ETAs.

Answer donor calls and return calls in a positive way that reflects well on the ARC ministry.

Assist Production Assistants with deciding what to pick-up and let donors know via phone. Dovenmuehle Mortgage, Lake Zurich, IL Dec 2019-October 2020 Special Loans Administrator

Responsible for the monitoring and processing of all aspects of the loan servicing and auditing of Adjustable Rate Mortgage Products. To ensure that they are processed in a timely manner and in accordance with all government and investor guidelines.

Research and complete ARM loan tasks timely and accurately.

Verify data in MSP to make sure that it matches Mortgage Note and Rider.

Research and complete modification tasks and/or client tasks timely and accurately.

Present a positive and professional demeanor at all times.

Process requests sent to the Special Loans Proxy IGS Energy, Deerfield, IL July 2019-Dec 2019

Home Energy Consultant, Vernon Hills and Mundelein, Illinois Home Energy Consultant to Residential customers focused on fixed energy rates for electricity and gas using a consultative selling approach. Selling of home warranties for utility lines, HVAC systems, and air conditioners. Focused on closing sales with customers in one visit with use of iPad. High volume of door- to-door sales.

• Focused on selling fixed energy rates to new customers and educating them on the benefits of IGS Energy over the competition.

• Worked with iPad to present sales material and use CRM for presentations and close sales.

• Exceeding sales goals for the week.

• Assure quality and accurate representation of products, giving customer exceptional experience. Jetz Service Co., Inc., Lombard, IL Dec 2018-May 2019 Account Manager, Northern Illinois, Northern Indiana, Wisconsin, Michigan Chicago based Account Manager focused on solution-based sales, customer satisfaction, retention and growth, while partnering with current and new Apartment Building Owners, Property Management Companies, Property Managers, and Condominium Boards to place and maintain leased commercial laundry equipment while sharing in the revenue collected. Instrumental from beginning to end in structuring leases, memorandums of lease, amendments, equipment orders, along with setting up installation of equipment.

• Worked with established $5,000,000 book of business to grow and maintain territory.

• Placed laundry equipment with multiple revenue solutions including coins, Smart Cards, Bluetooth App, and Credit Cards from 2 machines to 40 machines.

• Conducted site surveys to make recommendations for the correct amount of laundry equipment based on total apartment and condominium units.

• Use of Word, Excel, and Outlook for presentations, pricing structures, and to maintain a high level of organization and follow-up.

• Collaborated with legal team documenting everything into DocuWare software. ACCO Brands, GBC and Seal Brands, Lake Zurich, IL Oct 2015-Nov 2018 Inside Account Manager, Print for Pay, Northeast United States Inside Account Manager for print finishing solutions, satisfying established customers and developing new relationships. High volume calling and emailing to customers, selling GBC and Seal Brands laminators, GBC binding equipment, supplies, and custom product solutions, while offering financing options and service plans. Worked with print shops on lamination supplies and print media.

• Worked with established $600,000 book of business.

• April 2018 Rainmaker Award for highest percent over quota.

• Sold laminators ranging from $5,000 to $16,000.

• Provided instant assistance to customers with a quick turnaround for their customers.

• Used Salesforce.com and Excel to maintain a high level of organization and create quotes for equipment and supplies.

Inside Account Manager, Print for Pay and Sales Coordinator Worked Northeast United States for Print for Pay customers while performing Sales Coordination for the Print for Pay Team. Focused on GBC and Seal brands laminators while working with the team to find leads and create quotes for equipment and supplies in a timely manner.

• Constructed presentations for my Print to Pay Team, which included quotes, videos and links to products on our websites.

• Provided solutions for customers to troubleshoot and solve their and their clients’ needs with a quick turnaround.

• Coordinated with the team to call prospective accounts to create leads for the team. Inside Account Manager, Corporate and Key Accounts Worked with corporate accounts, universities, and key accounts in Massachusetts. Developed growth and prospective accounts in a $600,000 territory. Sold GBC binding equipment along with GBC and Seal brands laminator and supplies.

• Worked with Boston Consultants to grow product offerings of stock and custom products for their locations across the United States, Korea, and Brazil.

• Spirit of ACCO award winner as voted on by his peers.

• Used Salesforce.com to target existing accounts, cold calling of prospective accounts, and create quotes for equipment, supplies, and service plans. Business Development Representative

High volume calling and emailing of clients that had not purchased in years or had sales of $500 or less. Worked with the Account Manager to develop leads for new clients. Worked to grow the custom line of products that customers would purchase.

• Used Salesforce.com and Excel to maintain a high level of organization

• Worked with the Account Manager to prospect for new equipment sales and put together quotes for customers

• Worked with lists of Accounts Provided and found new contacts to develop the territory. Kay Jewelers, Arlington Heights, IL May 2014-Apr 2015 Assistant Manager

Mentored the store team in all areas of selling, achieving and exceeding store standards. Strong concentration on the repairs department and its profitability. Performed weekly one on one coaching sessions with employees to highlight areas of exceptional performance as well as areas of opportunity.

• Overachieved in all areas of sales goals, as a result was the first Assistant Manager or Manger in store history to achieve six for six in all sales goal criteria.

• Quickly moved through sales training and into management training program.

• Promoted to assistant manager in an unprecedented amount of time, becoming the first person promoted in 18 years without completing entire sales training due to stellar sales and ability to learn and implement corporate policies.

The Container Store Inc, Northbrook, IL Dec 2011-May 2014 Visual Sales

Coached Container Store teammates while incorporating The Container Store’s Foundation Principals in providing customers with exceptional service and complete solutions to improve their lives, while focusing on attaining the store’s daily sales goals. A role model for others in maintaining respect, dignity, and compassion for customers and co-workers while selling solutions.

• Excelled at the approach and connection with the customers, while understanding their needs and challenges in order to assist them with purchasing the correct product solutions; full sales cycle.

• Focused on selling Elfa closet, office, pantry, and garage organization systems. Able to overcome the challenge of selling a product that sells for hundreds to thousands of dollars. Collins Brothers, LLC, Evanston, IL May 1999-Oct 2011 Importers, distributors, and manufacturers of non-alcoholic liquor supplies

Manager, Purchasing (General Manager of Operations) Feb 2011-Oct 2011 Established as the sole source of knowledge and point of contact, during the integration of company buy out. Educated the new CEO/President, Controller, Sales Manager, and sales staff on their roles, current procedures, and product lines while successfully distributing orders to customers while maintaining an inventory in excess of $1.5M. Increased the number of suppliers available to Collins, thus giving customers more product choices at even more competitive pricing.

• Key player in building database of 2400+ items, descriptions, units of measure and costs into brand new Enterprise Resource Planning (ERP) tool, Syspro.

• Maintained relationships with 250+ vendors both domestic and international, while seeking out new suppliers to ensure maximum profitability and a competitive edge.

• Sourced and determined sell price of on hand inventory and new products based on market analysis, including products imported to the US for distribution, manufacture, and private labeling of Collins brand, for a company with annual revenue in excess of $10M.

• Managed the logistics of each item entering the warehouse for production and distribution, including for all components of Collins Brothers private label items to be in house for timely production.

General Manager of Operations Oct 2005-Feb 2011

Collaborated with the CEO/President of the company to effectively run all aspects of company operations. Revolutionized and maintained the management of the inventory, sales, accounts payable, and human resources departments for the organization. Streamlined procedures for the logistics of procuring products through international suppliers in Spain, Italy, South Korea, China, India and Mexico. Spearheaded the design team that produced the annual catalogue that was distributed to all customers, both current and prospective.

• Sales Manager

o Trained new sales team members.

o Managed the entire sales staff of both inside and field sales personnel. o Analyzed and revamped the monthly computer based commission system to ensure sales force was compensated appropriately based upon their own individualized pay structure. o Authorized special pricing for strategic accounts based on market analysis and competition. o Creating marketing incentives to increase sales and profitability. o Routing and structuring of sales territories for the purpose of sales and fleet deliveries.

• Inventory Manager

• o Oversaw employees in department to maintain necessary stock, market proper pricing and profit margins of the complete line of business, worth in excess of $1.5M. o Instituted guidelines and procedures that ensured proper inventory research was completed on time and at the correct interval to eliminate backorders resulting in increased sales. o Overseeing of all goods received both domestic and international, to verify that they were properly completed and entered into proprietary computer system at the correct quantities, landed costs and selling price points.

• Accounts Payables

o Reviewing and authorizing all payables for accuracy of pricing, quantities, receivables, remittance time and apply accurate cash discounts upon early payment.

• Human Resources o Mediating employee problems and needs. o Handling and facilitating COBRA, unemployment claims and wage garnishments, and removing employees from company health and life insurance.

o Worked in conjunction with the Department of Transportation to get all trucks and drivers up to DOT standards. Maintained all truck and driver records to be in compliance with DOT standards.

Account Executive, Outside Sales March 2001-March 2006 Drove bars supplies sales to liquor and grocery stores in territory by building relationships and becoming a trusted advisor to client base.

• Maintained Collins Brothers book of business as well as increased the number of weekly orders delivered while decreasing the number of returns by ensuring customer satisfaction.

• Increased sales revenue and profitability by 300%.

• Devised sales plans to increase revenue by strategically covering the territory that enabled more efficiency and also understood individual client needs. Assistant Warehouse Manager May 1999-Oct 2005

Assisted in the supervision of warehouse production, logistics, and shipping operations. Brought a new

“high tech” thought process to company procedures, resulting in increased efficiency and profitability.

• Implemented the use of UPC bar-code system to help identify products and increase efficiency.

• Supervised 25+ employees including order pickers, order checkers, order packers and production staff to ensure that the day to day operations of the company were kept on track to meet the needs of sales. • Spearheaded a new ‘triple check system’ of shipping and checking of deliverables resulting in greater order accuracy, cost savings, inventory accuracy, customer satisfaction and decreased returns.

EDUCATION

Coursework in Agriculture and Liberal Arts and Sciences at: University of Illinois, Urbana-Champaign, IL and Parkland College, Champaign, IL

Contact this candidate