Front Office Support Specialist in Healthcare
Resume:
Kristina Ruth Riley
Current Occupation: Front Office Support — Hope Community Medicine
Tenaha, TX 75974
️ **************@*****.***
Professional Summary
I am currently employed at Hope Community Medicine, where I began my employment on July 17, 2024. I plan to continue working until October 17, 2025, as I prepare to relocate to Nacogdoches, Texas, to pursue further education and new career opportunities.
During my time at Hope Community Medicine, I have worked as a front office support staff, helping maintain smooth clinic operations through tasks such as verifying insurance, managing faxes, collecting payments, requesting medical records, and ensuring quality patient support. This position has allowed me to develop strong communication, organizational, and teamwork skills, as well as a passion for helping others.
I am seeking full-time employment in or near Nacogdoches, TX, Monday through Friday. I am eager to bring my dedication, professionalism, and adaptability to a new position that allows me to continue helping others while pursuing my education in nursing.
Education
Panola College — Associates of Science (Expected May 2026)
Currently enrolled in online courses to complete degree before transferring to SFA.
Stephen F. Austin State University (SFA) — Incoming Student, Bachelor of Science in Nursing
Will pursue BSN upon completion of Associate’s degree.
Center High School — Graduated May 2024
Employment History
Hope Community Medicine — Front Office Support Staff
July 17, 2024 – Present (Planning to end October 17, 2025)
• Verified patient insurance and assisted with billing and payments.
• Managed phone calls, faxes, and appointment scheduling across multiple clinic locations.
• Processed and requested medical records to ensure continuity of care.
• Worked closely with healthcare providers and patients to maintain efficient, compassionate service.
• Learned HIPAA and EMR documentation procedures while providing reliable clerical and administrative support.
Career Goals
I graduated from Center High School in 2024 and plan to continue my education in the healthcare field. My long-term goal is to become a Registered Nurse (RN). I value hard work, responsibility, and dedication, and I look forward to gaining additional experience that supports my future in nursing.
Personal Statement
I am young and motivated, I am eager to learn new skills, and I will be dedicated to any position. I am self-motivated, responsible, drug-free, and ready to work.
Most of my immediate family lives within five miles of one another and works here in Shelby County. My sister, Debora Riley, is the County Tax Assessor. My father, Wayne Riley, has been the purchasing agent for Steel Building Supply for over 20 years. My mother, Sherry Riley, has been the County Veterans Service Officer for more than 10 years. With such great people who have committed themselves to their work, I plan on doing the same.
I love to read, write, and interact with people. I am very social and passionate about helping others in any way I possibly can. My friendly personality and strong work ethic help me adapt easily to new environments and responsibilities.
References
Delfina Rico — Chief Operating Officer (Former Employer)
Phone: 936-***-****
Relationship: Former Supervisor at Hope Community Medicine
Nancy Gomez — Former Coworker
Phone: 936-***-****
Relationship: Former Colleague at Hope Community Medicine
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