Versatile professional skilled in customer support

JACKIE BODICK

********@*****.*** 612-***-**** Minneapolis, MN

SUMMARY

Versatile professional skilled in customer support, order auditing, classroom coordination, and process improvement. Proven ability to enhance service quality, streamline workflows, and foster collaboration across teams in education and service sectors.

SKILLS

Process Optimization Conflict Resolution Relationship Management Project Coordination Quality Assurance Scheduling Documentation Salesforce Google Docs Microsoft Office Adobe Photo Shop

CAREER HISTORY

Lifetouch, Inc Account Service Coordinator 2021 – June 2025 Eden Prairie, MN

Audited and validated complex yearbook orders reducing errors and providing exceptional service delivery to schools and sales teams.

Provided external customer support for 100 + schools answering questions about yearbook processes, resolving concerns in a timely manner.

Used salesforce to input client information and problem solve data errors ensuring accuracy and on time delivery of yearbooks.

Lifetouch, Inc Account Specialist 2019 – 2021 Eden Prairie, MN

Streamlined and monitored order tracking and delivery processes to support photo lab operations across multiple districts and improving on-time delivery rates.

Precisely and accurately entered order data including client preferences and order cost ensuing products were completed with correct specifications.

Coordinated distribution of photo packages to MN and WI schools resulting in on time delivery of products.

Osseo School District Title One Assistant 2006 – 2019 Brooklyn Center, MN

Evaluated classroom effectiveness by tracking progress and communicating with teachers and administration to support student achievement.

Supported curriculum delivery, boosting student engagement and classroom effectiveness for English language learners.

Worked with students individually and in small group settings to support Title One program and help students achieve grade level learning in reading and writing.

Northwest Airlines Flight Attendant 1990 – 2006 Minneapolis, MN

Communicated safety procedures to passengers before and during domestic and international flights ensuring passenger safety.

Delivered prompt, high-quality customer service on domestic and international flights provides a comfortable travel experience for guests.

Answered passenger questions about boarding, connecting flights, and baggage procedures ensuring all customers had up to date and accurate information.

EDUCATION

High school Diploma Patrick Henry High School Minneapolis, MN

Contact this candidate