Results-Driven Remote Client Support Leader (WFH)

Jan Palmer

616-***-**** cell / 616-***-**** hm Jenison, MI 49428 ️janasaden@gmail.com

Summary

Results-driven Sales & Customer Service Leader with over two+ decades of success driving revenue growth and client retention across transportation, manufacturing, publishing, and retail industries. Proven ability to lead teams, close complex deals, and exceed performance targets. Adept at building lasting relationships from C-suite executives to small business owners and customers through personalized service, negotiation expertise regarding product/service value, with a commitment to excellence & higher self-expectations & disciplines. Remote / wfh work my specialty (10+yrs)

Core Strengths

Strategic B2B Sales & Account Growth

Contract Negotiation & Client Retention

Cross-functional Leadership & Team Collaboration

Forecasting, Budgeting & Sales Planning

CRM Platforms, MS Office Suite, Avaya Systems, Sage, SalesForce, & proprietary also.

Helping people get what they want or need, be it B2B or B2Residential customers!

Professional Experience

Sales Account Manager – Holland Freight / YRC Freight

15 Years

Expanded customer base by 110–150% +/- through strategic prospecting and relationship management.

Negotiated annual contracts aligned to evolving business needs, increasing client satisfaction and retention.

Collaborated with Outside Account Managers to support corporate accounts and elevate brand perception. Trained in new Inside Sales reps in our Holland Facility.

Resolved client challenges swiftly, contributing to long-term brand loyalty and repeat business.

Inside Sales / Lead Generation – OPTI-LUXX Inc.

1.75 Years

Conducted targeted B2B prospecting for not only my areas, but also my Regional Managers’ Team

Partnered with Sales & Marketing leadership on promotional campaigns and trade show follow-ups.

Delivered custom quotes, coordinated sample distribution, and contributed to marketing insights, concepts & ideas for growth. (see next pg)

Regional District Sales Manager – GTE / Verizon Yellow Pages

7 Years

Managed and trained sales reps across a tri-state region, delivering 130%+ RI/RH yearly benchmarks.

Scheduled production of 150+ directories, consistently beating deadlines and budget constraints.

Assisted underperforming regions to meet quotas and surpass sales targets.

Inside Sales – Whitehall Products

6 Years

Sold high-value cast aluminum products to contractors, CEOs, and business leaders in building industries.

Developed pricing strategies and nurtured long-term client relationships through technical product support.

Owner & Manager – JDL Construction & John’s Market /Marathon Gas C-Store (Subs & Pizza)

1975–1982; 1990–2002

Oversaw business operations across construction, retail, and food service ventures.

Managed staffing, finances, customer engagement, and inventory control.

Education & Development

Central Michigan University – Business, & Foreign Language

Muskegon Community College – Continued courses of various Studies

Certifications & Awards

Dale Carnegie – Leadership & Communication

Realty License (2002-2003)

Member - Chamber of Commerce & Better Business Bureau c.1980-2000

Sales Achievement Awards – Top 5% Performer, Pd Cruises, Cash, Awards, etc.

Corporate Training – Sales, Management, and Customer Retention

Red Cross Certifications - varied life & family oriented

Updated Osha certification 2025.

Remote with IB/OB calls /wfh work my specialty!

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