Client-Focused Service & Operations Specialist

Adam Laypan

**********@*****.*** +1-647-***-****

Summary + Skills

4+ years of vast customer service experience in food service, hospitality and customer care. Fluent in 3 languages, quick learner with flexible work hours. Serving/Waiting, Food Preparation, Cash Handling & POS, Customer Care & Client communication, Client outreach & Lead generation, Kitchen Equipment Operation, Safety Training, Professional Etiquette & Conflict Resolution, Upselling & Needs Assessment, Workflow & Task Prioritization. Work Experience

Client Acquisition & Operations Lead

Consolutions Doors & Windows, Woodbridge, Ontario April 2025 - November 2025

● Responsible for end-to-end client acquisition and coordination, including digital marketing, lead generation, initial client consultations, quoting, and handoff to the service team for execution. Team Member

Tim Horton’s, Woodbridge, Ontario August 2024 - March 2025

● Service shifts: Food preparation, customer care, cash handling, restocking, front and back kitchen operations.

● Ground shifts: Maintaining a clean environment, ensuring adequate operations of equipment and displays.

Waiter/Server Trainee

MADO - Toronto, ON May 2024

● Serving, food preparation, customer care & entertainment, cash handling.

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