Dynamic Customer Service & AR Specialist with 25 Years Experience
Resume:
Elizabeth Gruber
Morristown, MN *****
************@*****.***
Energetic Customer Service Representative with 25 years of experience resolving complex customer inquiries.
Passionate about building strong customer relationships, driving brand loyalty, and increasing customer engagement.
Meticulous, detail-oriented Accounts Receivable Specialist with 8 years of experience resolving delinquent accounts, attaining collection goals, and maintaining high customer satisfaction ratings in a fast-paced environment.
Results-driven Assistant Manager with 8 years of experience in the foodservice industry. Determined to provide superior guest experiences by energetically and expertly coordinating, managing, and motivating team members.
Authorized to work in the US for any employer
Work Experience
Planner/ CSR
Taylor Truck Line Inc - Northfield, MN
December 2021 to Present
Customer service, negotiable load pricing, tracking loads pick up and deliveries, m scheduling, email, billing.
Planners are typically responsible for monitoring and managing inventories, and shipments. They will often track delivery performance and response time, as well as handle capacity planning and various logistics projects.
Drivers are owner operators.
Office Administrator/Owner
DGC Siding & Gutters LLC - Morristown, MN
October 2008 to December 2022
Communicate with clients in-person and via phone and email, maintaining positive relationships and high client satisfaction
Led file purging of obsolete records to make room for new documents, making sure to shred all confidential documents
Improved filing system by removing inactive and duplicate records, implementing color-coded labels and establishing a file check-out system
Answered phones, redirected calls to the correct department and took detailed messages Spearheaded initiative to convert paper documents, including invoices, bills and receipts, into digital copies
Properly filed receipts, reports and documents and maintained record system to ensure files were kept up-to- date and easily accessible
Office Manager
MPeters Enterprises - Waseca, MN
December 2020 to October 2021
M Peters Enterprises is located in Waseca, Minnesota. This organization primarily operates in the Gambling Machines, Operation business / industry within the Amusement and Recreation Services sector. Customer service, accounts payable, accounts receivable, quick books, deposits, ordering, licensing, logging, filing, copying, delinquent customers, gambling certifications, cleaning, organizing, reservations, supply orders.
Accounts Receivable Clerk, Credit & Collections & Cash Application Midwest Veterinary Supply Inc - Lakeville, MN
June 2017 to October 2019
Contacted customers with delinquent balances via phone and email, negotiating with them on payments and resolving disputes
Processed invoices, ACH, EFT and Credit Card payments Handle inbound calls, answering customer inquiries and resolving issues Managed Calendars utilizing Outlook
Proficient in Microsoft Office Suite: Word, Excel, Power Point, Outlook and Utilized cloud for backing up storage
Management
J&J Bowling Center / Bashers Sports Bar & Grill - Faribault, MN January 2010 to August 2017
Organize all operations, focusing on quality and consistency Created new programs to boost employee morale and customer satisfaction Reduce expenses by monitoring and limiting waste
Complete paperwork and file reports quickly
Hired and trained 25 employees
Maintain professionalism and proper etiquette at all times Perform in high trac, high pressure environment
Develop and maintain relationships with guests and local community by providing tailored service Served large parties and special events
Schedule and teach new hire trainings, enforcing corporate standards Provided menu information and sered recommendations Manage bar revenues, ensuring all cash is properly counted Teller
Wells Fargo Bank - Faribault, MN
November 2015 to June 2016
Manage transactions totalling up to $60K each day; recognized for consistently balanced drawers at the end of each workday
Routinely request customer identification and verify all documents/currency to minimize losses due to counterfeit or forged documents
Identified customer interests and needs to refer them to appropriate financial services, such as business, home or personal loans, credit/debit cards, savings accounts or merchant services Shipping and Receiving Clerk, Order Selecting
ALDI Faribault Division - Faribault, MN
October 2006 to July 2013
Complete over 25 customer orders daily
Help complete scheduled warehouse inventories
Track all merchandise shipments and update logs accordingly Input information into computer system and scan items to properly record all package movement Print shipping labels and clearly adhere them to correct packages Perform minor repairs on warehouse equipment
Help complete scheduled warehouse inventories
Comply with all OSHA standards and company policies Input information into computer system and scan items to properly record all package movement Print shipping labels and clearly adhere them to correct packages Operate warehouse equipment
Office Administrator
Associated Graphic Arts Inc - Faribault, MN
January 2005 to December 2006
Communicate with clients in-person and via phone and email, maintaining positive relationships and high client satisfaction
Troubleshoot and fix office equipment, including copy machine and phone system Resolve office related issues according to predetermined procedures Maximize oice efficiency through use of computer programs, including Microsoft Oice Suite Record detailed messages and relay information quickly to proper source Perform basic accounting services, including the handling of petty cash and invoicing Improved accuracy of patient demographic data by developing new questionnaire form for patients to fill out at each appointment
Reorganized back-oice filing system, making it quicker and easier to retrieve documents Education
Faribault High School - Faribault, MN
July 1998
Skills
• Scheduling Typing
Training Filing
Outlook Microsoft Word
Microsoft Oice Time Management
Excel Cash Handling
Data Entry AS/400
Phone Skills Account Management
Accounts Payable/Receivable Bookkeeping
Time Management Administration
Multi-line Phone System Sales
Management
• GPS
• Transportation planning
• Typing
• Dispatching
• Logistics
• Freight
• Communication skills
• Phone etiquette
• Multi-line phone systems
• Shipping & receiving
• AS400
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