Service Manager - Operations & Billing Expert
Resume:
Sherry Pryor
Service Manager
Phone 304-***-****
Email ******.***.*****@*****.***
Address *** *********** ****, *****, ** 26426
CAREER OBJECTIVE
Proactive professional with proven knowledge of business processes, service management, customer service and medical office management. Aiming to leverage my abilities to successfully fill the Service Manager, office manager role on your team. Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase value.
SKILLS
● Customer Satisfaction ● Data Imports / Reporting
● Invoice Processing / PO Tracking ● KPI/SLA tracking - service
● Office Management / Medical Administration ● Weekly call cadence (Leadership Team)
● Invoice Review/Job sheet comparison ● QBR Metrics and Reporting
● Human Resources Orientation/Generalist
EXPERIENCE
SERVICE/BILLING MANAGER — QCIC
Contracted Position – Embedded Personnel – Moved at Customer Request London, UK, February 2023 - November 2025
● Oversee reporting functions to facilitate auditing requirements and KPI/SLA management.
● Monitored, assigned, and reviewed disputes filed by customers to quickly find resolutions.
● Coordinated with vendors and LSPs regarding pricing issues and payment terms.
● Established and nurtured relationships with business customers to provided assistance with issues and concerns.
● Developed procedures to improve accuracy of billing records and reduce errors.
● Reviewed work completed by team members for accuracy prior to submission or release.
● Supervised and directed work of service and engineering team to drive daily activities.
● Worked with multiple software programs to research, reconcile and process procurement and billing for clients.
● Successfully managed billing operations, including accounts payable and receivable, and collections.
● Created reports to track outstanding balances and account activity.
● Managed Sharepoint ‘Teams’ channel to maintain live reporting and updates to customer SERVICE MANAGER — Convergint Technologies
Canonsburg, PA, July 2017 - February 2023
● Ensured compliance with company policies and procedures as well as industry standards.
● Provided exceptional customer service to ensure satisfaction and loyalty.
● Implemented new procedures to streamline workflow processes.
● Participated in regular meetings with senior management teams to discuss progress and challenges faced by the organization.
● Established strong relationships with vendors to ensure timely supply of materials and services.
● Maintained frequent interaction with senior management to measure goal achievement and determine areas of improvement.
● Generated customer service reports and documentation for management.
● Identified operational process inefficiencies to recommend necessary improvements.
● Upheld established policies and procedures for maximum workplace efficiency.
● Utilized problem solving skills to address challenges that arose during daily operations.
● Supervised daily office operations and addressed any workplace inconsistencies or issues.
● Provided and attended workplace training on improving customer service practices.
● Responded quickly to meet customer needs and resolve problems.
● Committed to delivering excellent customer service while working in a fast-paced environment.
● Communicated with customers in person and by phone to promote issue resolution and good customer service. HEALTHCARE CENTER MANAGER — UHC Specialists
Clarksburg, WV, December 2010 - July 2017
● Monitored employee attendance records and addressed any issues accordingly.
● Ensured that all necessary documentation was completed accurately according to applicable laws.
● Created an environment of open communication between departments that improved collaboration among teams.
● Resolved conflicts between employees, customers, vendors and other stakeholders professionally.
● Provided guidance and support to all staff members in order to ensure high levels of job satisfaction.
● Served as primary point of contact for external inquiries about the center's services.
● Developed comprehensive reports detailing operational performance metrics.
● Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
● Committed to delivering excellent customer service while working in a fast-paced environment.
● Skilled in using various software applications and programs including Microsoft Office and Adobe Creative Suite.
● Ensured compliance with all applicable laws, regulations, and policies across the organization. EDUCATION
BUSINESS MANAGEMENT
— Fairmont State College
Fairmont, West Virginia
REFERENCES
Kerry Thorn — Viatris
Director, Global Security • Global Security Director Phone Number 681-***-**** / 681-***-****
Email *****.*****@*******.***
Jeremy Zinn — Viatris/QCIC
Program Manager • Direct Supervisor
Phone Number 304-***-****
Rachael Bigelow — Viatris Email ******.****@*******.*** Manager, Systems And Technology • Co-Worker
Phone Number 304-***-****
Email *******.*******@*******.***
Contact this candidate