Experienced Customer Service Professional with HIPAA Focus

DIERA THACKER

SUMMARY

Results-driven professional with extensive experience in high-volume

communication and appointment management. Recognized for maintaining professionalism and confidentiality while optimizing office productivity through strong organizational skills. EXPERIENCE

Front Desk Receptionist, 01/2017 - 12/2025

Marshall Healthcare - Huntington, West Virginia

Account Receivables Representatives, 01/2007 - 10/2016 GC Services - Huntington, WV

CONTACT

Address: Chesapeake, OH 45619

Phone: 740-***-****

Email: ************@*******.***

SKILLS

Scheduled, confirmed, and managed appointments for providers to enhance productivity.

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Entered patient data into EMR/EHR systems, ensuring accuracy and timeliness.

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• Corporate communications and client relations

Maintained office organization through efficient handling of mail, faxing, and supply orders.

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Liaised with medical staff to relay messages and provide vital information to patients.

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• Ensured patient confidentiality in compliance with HIPAA regulations.

• Facilitated high-volume inbound and outbound call communications Managed inbound and outbound collections to optimize cash flow effectively.

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Processed ACH and credit card payments accurately to ensure financial integrity.

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Facilitated payment arrangements to address customer needs and enhance satisfaction.

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Resolved escalated calls through effective communication to defuse tensions with irate customers.

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Conducted comprehensive data entry into spreadsheets for accurate record-keeping.

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Explained account details and provided detailed bill breakdowns to improve customer understanding.

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Handled high-volume calls, maintaining professionalism and efficiency throughout interactions.

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• Corporate communications

• Customer relationship management

• Time management

• Professionalism

• Work prioritization

• Appointment scheduling

• Oral and written communication

• Effective planning

• Business administration

• Email and telephone etiquette

• Customer service and support

• Call escalation management

• Attention to detail

• Customer feedback analysis

• Data entry and recordkeeping

• Quality control

• Inbound and outbound calling

• Technical support

• Team collaboration

• Sales expertise

Payment processing and collection

strategies

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EDUCATION AND TRAINING

Associate of Science, Medical Assisting

Huntington Junior College - Huntington, WV

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