Multifaceted Customer Service Professional
Resume:
Jamal M. Butler
Chicago, IL *****
***************@*****.***
SUMMARY OF QUALIFICATIONS
●Highly motivated and dependable team member with strong listening skills and attention to detail
●Extensive experience working with the public in customer service roles
●Demonstrated history of attention to detail and performing high quality work across multiple roles
●Experience managing a small team and working with other individuals to ensure completion of tasks
PROFESSIONAL EXPERIENCE
Field Service Representative
Cleanslate, Chicago, IL July 2023 to Present
●Provide comprehensive neighborhood beautification services including litter abatement, landscaping, and snow removal responsibilities as assigned each day in various locations
●Empty trash containers and discard garbage transferring all debris and garbage to proper dumpsite
●Sweep and collect litter along designated routes including sidewalks, 18 inches into the street and vacant lots
●Collect debris and recyclable materials and dispose of them properly
●Greet at least 100 pedestrians and customers per day informing them of the value of recycling
●Load and unload equipment and supplies as needed
Front Desk Clerk December 2022 to June 2023
The Renaissance Collaborate, Chicago, IL
●Oversaw all aspects of managing the front desk, greeting persons entering establishment, determining nature and purpose of visit, directing or escorting them to specific destinations
●Operated telephone switchboard to answer, screen or forward calls, providing information, scheduling appts
●Provided exceptional care and service to tenants - listening to and resolving issues with tenants and the public
●Utilized email software, Microsoft PowerPoint, Word, Office and Windows to manage tasks
●Collected, sorted and distributed mail and package - organized for distribution to staff and tenants
Battery Swapper March 2021 to June 2022
Motivate, LLC, (DIVVY) Chicago, IL
●Responsible for locating Divvy bikes with low/dead batteries to replace with new ones
●Drove throughout Chicagoland area, using GPS system and company phone to locate lost and misplaced bikes
●Provided support for customers assisting them with all aspects of getting and operating bikes
●Occasionally assisted warehouse team with re-charging and organizing old batteries and replacing as needed
EDUCATION AND TRAINING
Cara Chicago
Certificate of Achievement in Personal and Professional Development, 2023
Englewood H.S., Chicago, IL
GED
Custodial Maintenance Certification, 2016
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