Dynamic Operations and Customer Service Professional

CRYSTAL KINSEY

Ocala, FL *****

352-***-**** - ******************@*****.***

PROFESSIONAL SUMMARY

Dynamic professional with a diverse background, including a pivotal role at Uber and a successful tenure as Owner/Operator at Smash Lab of Ocala. Excelled in customer service and problem-solving, enhancing business operations and client satisfaction. Demonstrated expertise in teamwork and continuous improvement, significantly boosting efficiency and workplace morale.

SKILLS

• Problem-solving

• Customer service

• Time management

• Friendly and outgoing

• Continuous improvement

• Multitasking Abilities

• Teamwork and collaboration

WORK HISTORY

07/2024 to Current Driver

Uber – Ocala, FL

Answered, scheduled, and responded to reservation calls at specific times and locations.

•

• Coordinated efficient routes to avoid delays and optimize schedules. Achieved safe driving records by consistently following traffic rules and regulations.

•

08/2023 to 03/2024 Owner/Operator

Smash Lab of Ocala – Ocala, FL

• Trained and motivated employees to perform daily business functions. Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.

•

Cultivated a positive work environment, leading to higher employee retention rates and overall job satisfaction.

•

Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

•

Kept all building areas and equipment functional and well-organized to promote business performance.

•

• Managed day-to-day business operations.

• Negotiated contracts with vendors to secure favorable terms for the business. 01/2020 to 03/2024 Office Manager

PPC Drilling – Ocala, FL

• Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets. Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.

•

Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.

•

Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.

•

Used critical thinking to break down problems, evaluate solutions and make decisions.

•

11/2018 to 05/2020 Medical Assistant

Surgical Specialists Of Ocala – Ocala, FL

• Sanitized, restocked, and organized exam rooms and medical equipment. Directed patients to exam rooms, fielded questions, and prepared for physician examinations.

•

• Obtained client medical history, medication information, symptoms, and allergies.

• Collaborated with interdisciplinary healthcare teams to provide coordinated care. Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.

•

Performed medical records management, including filing, organizing and scanning documents.

•

Answered telephone calls to offer office information, answer questions, and direct calls to staff.

•

09/2016 to 11/2018 Medical Receptionist

Citrus Cardiology Consultants, Dr Das – Ocala, FL

• Supported office staff and operational requirements with administrative tasks. Organized essential medical documents, streamlining access to vital information for healthcare providers during appointments.

•

• Coordinated patient scheduling, check-in, check-out and payments for billing. Checked patient insurance, demographic, and health history to keep information current.

•

• Managed multi-line phone system and pleasantly greeted patients.

• Maintained current and accurate medical records for patients.

• Helped patients complete necessary medical forms and documentation.

• Adhered to strict HIPAA guidelines to protect patient privacy. Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.

•

Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.

•

EDUCATION

05/1999 General Studies

Franklin County High School - Carnesville, GA

Contact this candidate